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The Watch Appreciation Thread - Page 1366

post #20476 of 33551
Quote:
Originally Posted by apropos View Post

jbarwick,

If I may, I'd like to add on the IWC Ingenieur ref 3227. Not strictly a "dive watch" but a good option in the rugged style you like.



Here's a link to one that's NOS: http://www.chrono24.com/en/iwc/ingenieur--automatic-amg--id2371374.htm?dosearch=true&goal_didYouMean=1&query=iwc+ingenieur+322701&dosearch=true&urlSubpath=/search/index.htm


Stitch and i were talking about this watch yesterday...cant believe i forgot to suggest that. The ingy is an awesome watch. Rugged as hell too. I love the bracelet, but it also looks awesome on a strap..IIRC they did an AMG version on a black kevlar strap that was really sporty looking. Not something i typically like at all but it really looked nice on that.
post #20477 of 33551
I gotta say I'm a sucker for good customer service. I happen to think the guy in Apropos' example with the Lange should have definitely gotten better treatment. Is he entitled to it because he bought a Lange? Not necessarily. But I think he's entitled to more than a snub from the boutique of a brand in which he's invested considerably in. Perhaps a little more time and discussion of other possible options from the salesman/saleswoman at the very least. I happen to think Lange should've taken care of the strap for him, but that's just my opinion.

I've never bought from a boutique. Then again, the brands I usually am interested in are available from AD's that have better pricing AND better customer service IMO. I've been to the Panerai boutique in NY, and the Omega boutique in NOVA both of which have been disappointing. But that may speak more about the particular sales associates on the floor on that given day. However I've had excellent service from my local AD's, and it's that excellent service, attention and commitment that keeps me loyal.

I agree with Frills - having a sales person really take a lot of time to show you different models and pieces (without acting like it's a chore) all the while being enthusiastic about the watches themselves is a big plus. Here in the U.S, I think the AD experience can vary wildly depending on region, which brands they stock, and even just who happens to be manning the 'floors' on any given day.

Though we've been at it for years in terms of having passion for watches, it really seems like it's taken off as a whole in the last decade, now capturing the public attention and spotlight (as it should!). I have no experience from overseas, but I wonder how different it is in Asia and Europe. For example I'm frequently told by AD's that discounts in the more affluent areas of Asia are non existent, and there's so much money and desire to own precious time pieces, the whole customer service dynamic is different from here in the U.S., where brick and mortar stores may really need to please every customer they can..?

on a side note, the IWC flaship store in NY is bananas and they treated me great
post #20478 of 33551
^^i gotta admit, I think specifically because he bought a lange he is entitled to fantastic treatment from lange. These arent $5k watches. hell, if i bought a few 6 figure watches, id expect them to throw me a party at the boutique that resembled a rap video.

The IWC AD in nashville is really great. I went in with zero plan to buy anything and just oogle over some watches...one of the salesmen knew me from the panerai world...They opened a bottle of champagne, gave me a hat, a few hardbound books, a couple magazines....it was like a fucking party. They were fully aware that i was not going to buy anything. But they spent a good 2 hours with me showing me all kinds of watches...taking stuff out of the safe to show, etc. Its not a busy store, but the couple people that did come in were given drinks and shown anything they wanted to see. I really wish i could have bought something, because i think they deserved the business.
post #20479 of 33551
Quote:
Originally Posted by rnguy001 View Post

I gotta say I'm a sucker for good customer service. I happen to think the guy in Apropos' example with the Lange should have definitely gotten better treatment. Is he entitled to it because he bought a Lange? Not necessarily. But I think he's entitled to more than a snub from the boutique of a brand in which he's invested considerably in. Perhaps a little more time and discussion of other possible options from the salesman/saleswoman at the very least. I happen to think Lange should've taken care of the strap for him, but that's just my opinion.

 

 

Agree completely.

post #20480 of 33551
also need to add....the best boutique service IMHO is the beverly hills panerai boutique. the staff there is absolutely unreal. Chad was managing it when i was on my buying spree...He would open early or stay late for the collectors to come hang out. A very knowledgeable, helpful, and polite fella. I really hope he's still there. If anyone happens to drop in there, look for that bald fella and tell him hello. icon_gu_b_slayer[1].gif
post #20481 of 33551
One of the themes in this recent thread activity is the existence of a 'relationship' between a customer and a retailer/manufacturer. Personally, I will pass on some items I want in order to buy more/similar items from a retailer I have a relationship with. I am not let down by these people.

The AD's are in the best position to build these relationships. Unfortunately the manufacturers are not. If I was in the corporate offices of Lange and trying to come up with a plan to build relationships with my customers that are reflected down at any level of my distribution chain, I could see that being a challenge. Fortunately that's not my job. My job (in the watch discussion) is the role of a consumer, and I would go about building a relationship with and AD as many of you have.

if theres a lesson learned here it stems frim the fact that it was only after this customer went outside his existing relationships that he was rebuffed.
post #20482 of 33551

Thanks for the suggestions everyone!  Looks like I will be doing more research into which specific Rolex Sub I would like.  

 

Also DerekS,  I am in Nashville as well.  Any specific stores you recommend?  I live in Green Hills so King Jewelers is right there for Rolex but anywhere else?  I have only lived here a year.

 

Also what are G&Gs...I feel like I should know this but don't :(

post #20483 of 33551
Quote:
Originally Posted by jbarwick View Post

Thanks for the suggestions everyone!  Looks like I will be doing more research into which specific Rolex Sub I would like.  

Also DerekS,  I am in Nashville as well.  Any specific stores you recommend?  I live in Green Hills so King Jewelers is right there for Rolex but anywhere else?  I have only lived here a year.

Also what are G&Gs...I feel like I should know this but don't frown.gif

no shit?? VERY cool! always nice to meet a neighbor. King Jewlers is a great AD, but they dont carry Rolex. To my knowledge, theres only 1 AD for rolex in the middle TN area and thats Bell Jewelers in Murfreesboro. A few years ago, all the rolex ADs were dropped by rolex here in nashville.

theres a couple places here that i trust for used rolex...which is typically how i buy.

**G&Gs are Gaziano & Girling shoes. highly recommended if youre a shoe guy.
post #20484 of 33551

Gaziano & Girling -- high end shoe maker. Search for them you will not be disappointed, but your bank account may be biggrin.gif

 

 

rnguy001 -- you are in NOVA?
 

post #20485 of 33551
Quote:
Originally Posted by Cylon View Post

you will not be disappointed, but your bank account may be biggrin.gif

lol8[1].gif
post #20486 of 33551
Hi Cylon - yup right now in Arlington. Be moving just across the American Legion Bridge come November..
Quote:
Originally Posted by Cylon View Post

Gaziano & Girling -- high end shoe maker. Search for them you will not be disappointed, but your bank account may be biggrin.gif


rnguy001 -- you are in NOVA?

 


Jbarwick - just a thought, but Panerai make great wedding gifts wink.gif Have you ever considered one?
Quote:
Originally Posted by jbarwick View Post

Thanks for the suggestions everyone!  Looks like I will be doing more research into which specific Rolex Sub I would like.  


I've heard nothing but great things about the BH boutique and Chad in particular..
Quote:
Originally Posted by DerekS View Post

also need to add....the best boutique service IMHO is the beverly hills panerai boutique. the staff there is absolutely unreal. Chad was managing it when i was on my buying spree...He would open early or stay late for the collectors to come hang out. A very knowledgeable, helpful, and polite fella. I really hope he's still there. If anyone happens to drop in there, look for that bald fella and tell him hello. icon_gu_b_slayer[1].gif


Yeah, I hate to admit it but a big part of me agrees with you. If you're spending that much on the highest tier watch brands (not to mention multiple items from said brand, though the salesman may not have known that..), then I'd like to think you're buying more than just a timepiece. I would expect their customer service to match the level of craftsmanship of their watches That being said, it doesn't mean customers necessarily get a free pass to get whatever they want (not insinuating that this particular customer would or did..)

There are so many times I've been treated so well by AD's (mainly because I'm never pushy, I'm genuinely passionate about watches and respect the salespeople's time..), and I feel actual guilt when I can't buy from that store more often..
Quote:
Originally Posted by DerekS View Post

^^i gotta admit, I think specifically because he bought a lange he is entitled to fantastic treatment from lange. These arent $5k watches. hell, if i bought a few 6 figure watches, id expect them to throw me a party at the boutique that resembled a rap video.

The IWC AD in nashville is really great. I went in with zero plan to buy anything and just oogle over some watches...one of the salesmen knew me from the panerai world...They opened a bottle of champagne, gave me a hat, a few hardbound books, a couple magazines....it was like a fucking party. They were fully aware that i was not going to buy anything. But they spent a good 2 hours with me showing me all kinds of watches...taking stuff out of the safe to show, etc. Its not a busy store, but the couple people that did come in were given drinks and shown anything they wanted to see. I really wish i could have bought something, because i think they deserved the business.
post #20487 of 33551
Responding to a bunch of stuff... don't feel like multi-quoting:

1> Customer Service - so important.... sorry, but the Langhe is not worth the money in parts/resale, so they really ought to give you a good experience and look. But in general, that is the point of a differentiated product strategy... part of the differentiation is the mechanics, metals, etc. but the value is also in the exclusivity and treatment you should receive from the manufacturer. I'm going to chalk it up to them being German (J/K).

Funny side note on that.. a wonderful high end audio store in Columbus used to treat me like a king when I was in college... they made a good investment.. sold me some used stuff on the cheap, and when I am ready to buy big, I was planning to cross the country if I had to so I could buy from them... but they are out of business frown.gif

2> G&G - they are beautiful shoes, but they're narrow as hell... if you have a bigger foot, might make sense to try Edward Green or JM Weston.

3> Nashville - don't remember the name, but there was a very good place upstairs on the main drag near Vandy - had a great selection of pre-owned stuff and very friendly staff, but it's been like 6 years since I've been there. I know - this is less than unhelpful.
post #20488 of 33551
I think things are getting out of hand here:

post #20489 of 33551
Quote:
Originally Posted by DerekS View Post

theres a couple places here that i trust for used rolex...which is typically how i buy.

 

Care to let me in on these sources?  Also King Jewelers in where my fiancee's sister when to get a Submariner for her husband.

 

As to the Panerai comments, I have not seen them in person but love the style of some of them.  When I look at their prices they are generally $10K+

post #20490 of 33551
Quote:
Originally Posted by ChicagoRon View Post

Responding to a bunch of stuff... don't feel like multi-quoting:



2> G&G - they are beautiful shoes, but they're narrow as hell... if you have a bigger foot, might make sense to try Edward Green or JM Weston.

3> Nashville - don't remember the name, but there was a very good place upstairs on the main drag near Vandy - had a great selection of pre-owned stuff and very friendly staff, but it's been like 6 years since I've been there. I know - this is less than unhelpful.

2...they have a myriad of different lasts...if stitch's fat foot can wear em comfortably...anyone can. wink.gif

3...i think i know the place youre speaking of...and for some reason i cant remember that guys name...great shop too. its right on 21st ave/hillsboro rd.
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