I wore my Explorer II the entire time I was deployed and only suffered a small scratch on the case.
I scratched the crystal today on a table corner.
Hah hah I am still reading the awesome reviews and laughing all the way! :)
How new is the watch? No one likes to buy services they don't need. However, it may be that as a result of how far they have to take the watch apart to get the crystal off, and if the movement has been removed and, certain seals get compromised/damaged in the process and have to be replaced, possibly it makes sense to do it as long as they have it apart, provided its a few years old. I've had daily wearer Rolexes serviced at RSC but never had to replace the crystal.
I liked this watch, but didnt like the metal bracelet or the crown! I always wore the black change-out strap! That crown looks great,but hard to grasp! Did you have some of the same qualms?