Stopped in Tourneau (sorry for the curse word) to try on the Nomos Ahoi Atlantik. I do really like the watch. While I had no intention of buying from them (I haven't bought anything yet), I was surprised the young sales guy offered an approximately 15% discount with very little pushing by me. The original price was inline with the majority of pricing I have seen in the States. With the 15% discount, it is still more expensive than ordering from the Netherlands, but there is the uncertainty of the customs cost.
So, my question is should I put any value in their complimentary 5 year warranty on the movement (Nomos has a 2 year warranty)? I am assuming no because they probably have so many loopholes in the fine print, but wanted to ask if anyone has experience with using it.
From their website:
Every new watch Tourneau sells comes with a complimentary Tourneau Warranty which extends the coverage of your timepiece's movement beyond the manufacturer's warranty up to 5 full years from the date of purchase.
Negotiate the best price you can, the extended warranty from them isn't worth sh*t in my opinion. A buddy of mine bought a Breitling at one of their NYC stores. The watch was fine for a year or 2. He brought it in to them to send out for service, and the watch came back as a complete basket case. It wasn't keeping good time, big scratches and other marks that would suggest it was amateur hour when his watch was being serviced (his watches are generally in really nice condition). He complained about it and they redid the service, but again he wasn't happy with the condition of the watch when it came back...it seemed to be getting worse. All of this mind you was with them telling him that Breitling screwed up the watch, and they would straighten it out for him. Well, more time goes by and he decides to call Breitling himself...at which point they say, they don't know anything about this and they have never had possession of a watch owned by him. They never sent the watch to Breitling, they were doing it in house and doing a lousy job.
Unless your watch is definitely going back to the company, the extended warranty is garbage. That being said, I have dealt with 2 reputable jewelers in the past who had extended warranties, and they actually did send the watch back to the official service center under warranty. I called the official service center and they contacted me when the watches arrived.
T is fine for window shopping, and if you can get a good discount then it might be worth it. But what could be an extended warranty,where the watch goes to their watch maker isn't of value IMHO. Even if they say it goes to the US service center, I couldn't trust that after my friend's experience. I have been to the Boston T since its in the Copley Mall, and my wife likes to visit the Barney's there, but I'm not a fan of their store or their shopping experience. That being said, I'd rather buy from a dealer in the US rather than chase a few percentage points, deal with shipping/customs/duties etc. and also have to hope that the store overseas doesn't send you a watch with lots of "Shop wear/scratches." Just my 2 cents.
Edit- Note their watch site doesn't actually say they send the watch to the manufacturer's official service center. Their website mentions they have their own service center in Long Island City, NY.
Edited by Dino944 - 1/7/15 at 7:11am