Before I even begin, you should know that I'm 21 and have been purchasing at the higher-end of the spectrum (sartorially at least) for about 4 years. That being said, I think the combination of foundation-less snob / clueless / inept / incompetent / uninformed / and all around useless that I have encountered in the last 4 years must be some kind of record. Now, I understand because of my age I may be taken in less than a serious manner, but still there are levels of civility that should never be breached. I can't recall every time I have been mistreated, nor do I care to try so let's stick to a few wonderful highlights: At SAKS in Boca Raton's Town Center Mall, I was looking for a new dress shirt, and I asked a saleswoman what color she recommended (I though, perhaps there is something new this season I have not seen) and she said "royal blue" (how original). I stated that royal blue was a color I already had and maybe there was another less common color that might strike me. For no reason whatsoever she started to tell me, in a spastic, snobbish tone, that she dressed half of Boca Raton, and that she was the best salesperson on the floor. I, with a very serious expression on my face nodded with an expression of "˜Okay', realized that this was not worth my trouble, spun 180 degrees and headed towards the mall post haste. It took me almost 3 years to go back to that SAKS; I purchased something when I went back, that day being last Saturday (the salesman was quite helpful). Louis, Boston two years ago, around the middle of November. I was unable to get attention from any salesperson, period. After I got the partial attention of a sales person and I asked a question regarding Oxxford's bespoke service, I was told halfheartedly to "hold on" and he left and did not return. I felt like I was being snubbed because of my age. Luckily the new RL store on Newbury had very helpful and courteous sales people and I spent a good $1500. Turnbull & Asser, on the phone last November to December. I wanted to know if they could make MTM shirts with either a copy of the cutaway collar they used for the RLPL shirts (when they made them) or, a shark-fin collar. Seeing as I am in Florida, I can't just run up to the store in NYC to talk to them, so the phone / email is my only form of communicating with T&A. Now, they have my measurements on file (from the many times I ordered MTM from NM), so ordering more shirts was a simple matter of getting fabric samples and just looking at pictures of their shark-fin collar. Fabric samples took about 7 phone calls to get, not to mention over a month of time. After over half a month after that of trying to get them to email one single picture of their shark-fin collar, I gave up and ordered some more RTW shirts from H&K. The tone of the emails and the phone conversations were less than pleasant. Now, for all the bad experiences I have had, I have receive excellent service in some stores and have become a regular client. Interestingly enough, I have never received bad service in any store on Worth Ave, regardless of how I was dressed or if it was season or not. Jon.