I'll add a quick comment on customer service emails : we get a lot of emails during the final sale periods. A lot. It seems like everyone needs sizing advice when we're on final sale
The emails are queued and we try to answer them in the order received - which sometimes means that it can take a few days to respond. That said, some customer requests are very labor-intensive for us - i.e. if you're emailing us with sizing questions on 9 different items and are asking us measurements for shirts A, B, C and D in sizes S, M, L and XL, it will take a while for us to respond. It's also very discouraging to have to respond to such requests - surely the same person could not need measurements for an item in S and XL... Taking an extra 30 seconds to figure out what size you may potentially be would save everyone a lot of time.
I don't mean this to be a rant but maybe that will help sped up customer service response and unclog the queue if we have simpler emails to respond to and that we can do faster.
Hi Greg, thanks for the update, fully understood. Take your good time. Although I do/did have a sizing Q or two (ok, 3 TBH), I plead not guilty in the case of ABCD in SMLXL. That guy has some nerves, or is just extremely "funny". Thinking of, his SF user name doesn't start with 'N' (don't mean you, Newcomer!), does it?