post #16 of 16
I found this thread after doing my first returns on Yoox. While this really should be automatic, I was able to get the taxes and duties refunded by calling. The agent I spoke with said that it wasn't automatic in their system. You just need to call 1-877-505-9669 and provide your order number. I was going to be out $130 so very glad it's easy.
I'm in Canada if that helps.