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Yoox Canada -- Serious problem - Page 2

post #16 of 18
I found this thread after doing my first returns on Yoox. While this really should be automatic, I was able to get the taxes and duties refunded by calling. The agent I spoke with said that it wasn't automatic in their system. You just need to call 1-877-505-9669 and provide your order number. I was going to be out $130 so very glad it's easy.
I'm in Canada if that helps.
post #17 of 18

Just to chime in, I had the same experience. Yoox seems to know this is a problem for Canadians (that was the CS's first question) and refunds the money with no complaining required. Why they can't automate it is beyond me, but still, very minimal hassle.

post #18 of 18
Quote:
Originally Posted by DeadBoy View Post
 

Just to chime in, I had the same experience. Yoox seems to know this is a problem for Canadians (that was the CS's first question) and refunds the money with no complaining required. Why they can't automate it is beyond me, but still, very minimal hassle.

Couldn't have said it better. Why can't they just automate it.

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