No, no replacement was arranged, I was just instructed to follow the return instructions on the website. I had a second order on hold (awaiting confirmation of the fit) which I had to cancel. It was disappointing, as the shoes were impeccably finished. To be honest, there was so much extra volume in the shoe, I am not convinced that another half size down would fit perfectly. It is hard to commit to try another pair with the knowledge that it may cost me another $65 with still no shoes to show for the money.
Everyone with your company has been very polite and helpful, the shoes seem quite nice and some styles that I don't see from Allen Edmonds. Sorry to hear about the export restrictions, I hope it does not hamper your fine business.
Thank you for your kind comments about your contacts with our business. It is frustrating and expensive when shoes ordered from abroad do no fit. I hope you manage to find something to suit you - our advisor David and Stephen are always available via email or chat - and now they will have the added information regarding the fitting of your post recent purchase to assist them.