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My Personal Restaurant Service Pet Peeves! Agree or Disagree? - Page 5

post #61 of 118
Dear Springs1,

I was working last night and someone asked for extra ranch dressing on the side. Unfortunately, I work at a sushi restaurant and we do not carry any ranch dressing. I politely tried to explain the problem, but she was very angry and said everyone should have ranch dressing. I told her many customers enjoy our spicy mayonnaise with their California Rolls but she was insistent. I asked the manager to speak with her but she was very angry. She left no tip.

Is there something different I should have done in this situation? I considered driving to the supermarket for some Hidden Valley but I had other tables and my manager told me under no uncertain terms I was not allowed to leave.

Signed,

-Between a Rock'n Roll and a Hard Place
post #62 of 118
Spring, you confirm the saying that the restaurant-bar business is the only one in which the customer is always wrong. You should never eat out. I'll go further and suggest that you not even order pizza or Chinese delivery. Get a cook book.
post #63 of 118
Quote:
Originally Posted by Godot View Post

Spring, you confirm the saying that the restaurant-bar business is the only one in which the customer is always wrong. You should never eat out. I'll go further and suggest that you not even order pizza or Chinese delivery. Get a cook book.

Cooking with Cyaninde?
post #64 of 118
I just wanted to quote this Internet moment of awesomeness to ensure that it could remain alive and unedited forever.
Quote:
Originally Posted by Springs1 View Post

1. Ask if you have been there before? (Especially if you have, it's irritating and a time waster).

2. Make comments about what you order whether good or bad, by basically putting their opinion into what you are ordering. It's not your business and it's not nice, so don't go there unless specifically asked to. Even if it's a positive thing, you aren't acting as if that were you being hungry and thirsty by delaying the customer from ordering their food. “That’s my favorite” doesn’t mean anything to me since we all like different things. I don’t care if it’s your favorite, goodie for you it’s your favorite, that doesn’t mean it’s mine. Especially if I have had it a zillion times, do I care about what *YOU* think of it, HELL NO I don’t!

3. Take your glass instead of get you a new one for a refill.(That means I am left without anything to drink for that time period, especially if I have food in front of me.)

4. If you are sitting at the bar or table that the bartender or server refills your ice melted glass without dumping out the old watery ice in the glass first.(Common sense I don't want watery coke for example.)

5. Refills your glass of tea at the table. It would be nice to not have a watery glass of tea and a nice, clean glass.(Common sense again.)

6. Gives you your check when they didn't ask if you wanted it.

7. Wastes time writing their name and "thank you" on the check or even draws stuff. What a waste of time.



8. Gets your dirty dishes or any objects first before going to get what you asked for such as your check when you want your check. Common sense I want to leave, so get what I do want before worrying about clean-up work. If it's a refill, common sense I am thirsty, duh, get me my refill first. Why are servers so uncaring about customer's time they'd rather favor objects over people? Don't you think your tip will be altered when the customer waits longer for what they asked for?

9. Servers that put lemon in your water or tea rather than on the rim of the glass or on the side due to that seeds can get into your drink and/or you just may not even want lemon.

10. Auctioning off drinks and/or food when your server is the one that took the order. The servers should be going down the line from a starting point and make sure the food goes in front of the correct person. The only way the server has a good excuse to mess up on this is if the customers switched spots, because then I could see not knowing, but most servers are too lazy today to compare their written orders to what is in their hands, the plates of food or glasses of drinks. Once, I had a waitress in a party of 4 auction off drinks. I was like, how stupid and lazy can she be? 4 drinks, when she wrote them down even as to how lazy she was to make us state who had what drink. That's not our job, that's our server's job.

11. Servers that ask you to remind them when you have modifications like adding some condiments. NO, you remind yourself by your written order. Those servers didn't even want to write the stuff down they were so lazy. I have had 4 servers over the years ask me that.

12. Servers that assume things like you want your check just because you ask for a box or assume you want another refill or assume you are going to always share appetizers, etc.

13. Servers that assume change is theirs when the customer never told them to keep it.

14. Servers that you don't know start trying to make a conversation with you before you get to place your order. Common sense would be we are hungry and thirsty, please let us order!

15. Servers that don't apologize when a mistake happens that are theirs.

16. Servers that blame someone or something else for their mistake.

17. Servers that walk away too quickly when they come to see how you are doing that you can't ask them for everything you need.

18. Servers that only ask 1 person if they need anything, but not anyone else at the table.

19. Servers that don't write down orders.

20. Servers that don't write down parts of orders, only some, but not all.

21. Servers that assume things such as bringing a ketchup bottle when you didn't ask for one that everyone likes ketchup when they could have just simply asked you when they took your order.

22. Servers that bring out obvious mistakes when they don't compare their written orders or tickets to the food.

23. Servers that don't go in order in which requests came in so you sit wait 5 minutes for your check when they voluntarily decided to check on other tables or even worse, gone to buss an empty table with lots of dirty dishes.

24. Servers that don't take "no" for an answer trying to convince you to get a dessert for example. That's aggravating.

25. Servers that don't know the menu, that you even know more about the menu than they do.

26. Servers that bring you what they want when they are out of something instead of asking you first.

27. Servers that just don't know how to take an order such as you say you only want cheddar cheese, lettuce, and onions only on a chicken sandwich that comes with on the menu lettuce, tomatoes, pickles, and mixed cheese, but they actually ring it in as extra cheese(adding cheese) when you were just substituting cheese, not saying you wanted extra cheese, which means they put in the order wrong as well as overcharged you. Some servers are too stupid to know how to taken an order. A person doesn't have to say "substitute" if they are already stating they only want one type of cheese. Some servers just don't have common sense, it's true. They aren't listening or reading the menu to know what they are serving you all because they are too lazy to do so and they just don't care, but yet, they want that money at the end.

28. Servers that don't write down requests such as a box, a bag, the check, a refill, etc. They are just too lazy and don't care if they remember what you said.

29. Auctioning off food if you aren't the server that took the orders as far as what table you are going to. There should be a table number on the ticket and some diagram of the restaurant. Don't be so lazy as to not make sure you are taking the food to the correct table to not interrupt other tables as well as you may end up giving the wrong table food first that was not first and/or made the wrong way, which it's very possible a person that has a food related allergy is served the wrong one, that can mean something serious for that customer, so think if that were you.

30. Servers that don't give you the amount of condiments you asked for.

31. Servers that don't notice you don't have any utensils or even napkins even.

32. Servers that order for you without your consent or permission to such as bringing you a refill without you ordering it or being asked for it or even getting you a glass of water you didn't order without asking first.

33. Servers that when you ask for your check and a dessert, they wait until the dessert arrives or even after to give you your check when they were fully in control of giving you your check that you did ask for when you ordered your dessert which is well before the dessert arrived.

34. Servers that don't ask you if you want your side salad before the appetizer arrives when side salads do take much less time to prepare than appetizers do.

35. Servers that serve you food that don't try their best to make sure an obvious errors aren't on the plate or even servers that don't even know what table they are giving food to, especially when it's the server that took the order. Some servers are too lazy to verify anything.

36. Servers that just don't have common sense such as you have an empty glass and don't even bother to ask if you need anything to even offer even.

37. Servers that don't give you a straw or extra napkins.

38. Servers that ask one person that is a fast eater if they want dessert that is finished their entrée when you are still eating your entrée. The server should just ask if they want anything else, NOT a dessert, because that makes the other person feel like a slow eater and they would have to rush to finish.

39. Servers that don't bring out appetizer plates out BEFORE the appetizer comes out so then you have to wait to get them, sometimes several minutes.

40. Servers that tell you instead of *ASK* you if you want a refill by saying “I’ll get you another coke” rather than asking you. It’s not their call to make. I almost want to say “NO, you won’t get me another coke, you ask if it’s OK with me to get me another coke.” I don’t say that, but sure do want to. What's what the "CONTROL" issues?

Edited by ama - 6/29/13 at 8:34pm
post #65 of 118
Thread Starter 
Quote:
Originally Posted by Douglas View Post

Dear Springs1,

I was working last night and someone asked for extra ranch dressing on the side. Unfortunately, I work at a sushi restaurant and we do not carry any ranch dressing. I politely tried to explain the problem, but she was very angry and said everyone should have ranch dressing. I told her many customers enjoy our spicy mayonnaise with their California Rolls but she was insistent. I asked the manager to speak with her but she was very angry. She left no tip.

Is there something different I should have done in this situation? I considered driving to the supermarket for some Hidden Valley but I had other tables and my manager told me under no uncertain terms I was not allowed to leave.

Signed,

-Between a Rock'n Roll and a Hard Place

That customer was out of line and that's ridiculous of that customer as if every place has everything you want. The customer took it out on you just because they didn't carry an item, which is totally RIDICULOUS!

Nothing you can do. I wouldn't expect you to go to the store for the customer for an item you don't even carry. That's crazy.

I am not like that customer I hope you know. I don't blame the server when they are out of something or don't carry something. I just either order something else or decide to take my business elsewhere where they do have what I want OR bring my own.
post #66 of 118
have you ever considered bringing your own server?
post #67 of 118
Thread Starter 
Quote:
Originally Posted by GreatHighway View Post

have you ever considered bringing your own server?

No and I wouldn't be allowed to for safety reasons. Think about it, it's a safety hazard if a non-employee starts walking into the kitchen, DUH!
post #68 of 118
post #69 of 118
Quote:
Originally Posted by Springs1 View Post

That customer was out of line and that's ridiculous of that customer as if every place has everything you want. The customer took it out on you just because they didn't carry an item, which is totally RIDICULOUS!

Nothing you can do. I wouldn't expect you to go to the store for the customer for an item you don't even carry. That's crazy.

I am not like that customer I hope you know. I don't blame the server when they are out of something or don't carry something. I just either order something else or decide to take my business elsewhere where they do have what I want OR bring my own.

Share with us some of the items you have brought with you.
post #70 of 118
Thread Starter 
Quote:
Originally Posted by Piobaire View Post

Share with us some of the items you have brought with you.

At some bars that serve food, I brought my own mayo and mustard since they had cheapass packet mayonnaise not even a name brand mayo even.

I also have brought my own ranch and remoulade sauce before at some restaurants that didn't have what I wanted.

Also, I have brought my own coke or dr. pepper to Applebee's since they sell just Pepsi products(I am a coca cola product fan).

I have brought mayo from McDonald's with fries then went to Taco Bell back around 13 or so years ago when Taco Bell had the chili cheese burritos so I could dip the burritos in mayo and the fries in mayo since Taco Bell didn't sell that at that time nor do they now. Taco Bell did back in 1996 sell fries I remember for a brief time.

I have brought my own mayo for the spicy chicken burrito that Taco Bell used to have.

I basically bring my own when I can't get what I want at the restaurant or I either eat it not as enjoyable without the sauces or I don't order that item or I don't go to that restaurant which is what the customer should have done that Douglas was talking about.
post #71 of 118
Have you ever ventured into more upscale establishments like Outback Steakhouse or Carraba's or do you generally stick to the middle ground of Chili's/Applebee's?
post #72 of 118
Thread Starter 
Quote:
Originally Posted by Pilot View Post

Have you ever ventured into more upscale establishments like Outback Steakhouse or Carraba's or do you generally stick to the middle ground of Chili's/Applebee's?

Well of course Outback, but those aren't upscale by a LONGSHOT. We don't have a Carraba's in our area.

We have gone to:

1. Chili's
2. Applebee's
3. Outback(A ZILLION TIMES BEFORE)
4. Denny's
5. IHOP
6. Waffle House
7. Longhorn Steakhouse
8. Longstar Steakhouse
9. Logan's Roadhouse
10. Texas Roadhouse
11. Houston's - THIS IS MORE UPSCALE where their prices are listed as REALLY EXPENSIVE and a dollar amount, no cents listed.

And many more local chains as well as probably more I didn't think of as well as local restaurants we have in our area as well as local restaurants out of town or even out of state like when we are on a vacation.
post #73 of 118
when can we start to critique the poster for being poor, fat or possibly both at the same time based upon her choices of restaurants?
post #74 of 118
Quote:
Originally Posted by Springs1 View Post

Well of course Outback, but those aren't upscale by a LONGSHOT. We don't have a Carraba's in our area.

We have gone to:

1. Chili's
2. Applebee's
3. Outback(A ZILLION TIMES BEFORE)
4. Denny's
5. IHOP
6. Waffle House
7. Longhorn Steakhouse
8. Longstar Steakhouse
9. Logan's Roadhouse
10. Texas Roadhouse
11. Houston's - THIS IS MORE UPSCALE where their prices are listed as REALLY EXPENSIVE and a dollar amount, no cents listed.

And many more local chains as well as probably more I didn't think of as well as local restaurants we have in our area as well as local restaurants out of town or even out of state like when we are on a vacation.

There is nothing better than a Waffle House at 3 in the morning when you are too drunk to stand, let alone drive. Three fried eggs over extra easy, pancakes, hash browns scattered covered and peppered and a diet cola please. Krystal never seemed to cut it. Plus the cops hung out there. They were very mean and harass you for drinking a beer in the drive through. You would have to explain that it isn't against the law copper. When they got really mad, they would try and say that you were publicly intoxicated. You would then have to point out to them that you were not IN PUBLIC you were in YOUR CAR on PRIVATE PROPERTY waiting to get 24 cheeseburgers in a box in the drive through. Many times they would wait there until you drove off onto the road, so that they could try and say you were intoxicated while driving. If you were smart, you waited and enjoyed your cheeseburgers in the parking lot, with your beers. They walked around with such angry hard ons, that somebody else often came along and you could drive away unnoticed and finish your burgers and beer on the way home. Other times you just had to hit the road full speed so that you could out run them and hide.
post #75 of 118
Spring1, if you are not satisfied with Chili's, Denny's and IHOP, then I fear no restaurant, no matter what the Zagat rating is going to please you. I'd like to suggest an alternative that allows you not to have to deal with food establishments or servers in any way. It's called the Sunshine diet and not only do you get to avoid these pricey establishments, but you save the 5 or 6% you'd be forced to tip, if someone was watching.

http://english.pravda.ru/science/mysteries/28-08-2006/84110-sunlight-0/

I'm assured this is very healthy and I'll be interested to see how you and your family fare after a month or so. smile.gif
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