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CottonWork f****d my order and is making me pay - Page 2

post #16 of 27
I would say its time to move onto another company. I recently did an order with Ratio Clothing and not only did the fit turn out almost perfect on the first attempt, their customer service was absolutely amazing.
post #17 of 27
Quote:
Originally Posted by PtrckHmphrys View Post

Thanks for your reply.

Yeah, I've been through their Terms & Conditions with a fine-tooth comb. I assure you I'm being accurate. Compared to the provided measurements, the chest, waist and hips are 1" larger in circumference, the sleeves are 1" narrower in circumference such that they don't even have pleats at the cuff and are so tight as to be unwearable.

I've explained this clearly to CottonWork in a series of emails, in addition to the fact that I've experienced the exact same scenario with them twice in the past and was allowed an exchange free of charge the first time and even a full refund the second time, no questions asked. Those times, however, I dealt with a different person (I won't mention names), and it seems the person I'm dealing with this time around won't back down.

This indicates to me that the issue is on your end, not theirs. If you are having multiple issues, I would suspect your measurements are not what you think they are.

I've only had one issue with CW that was my fault as I mistyped the chest calculation. Even then they offered to make a new shirt.
post #18 of 27
With most made to measure garments the margin for error is a 1/4 inch, which still rarely happens.
post #19 of 27
Charge back on your credit card - they do not seem like an honourable company at all.
post #20 of 27
Quote:
Originally Posted by Prof. B. Bear View Post

This indicates to me that the issue is on your end, not theirs. If you are having multiple issues, I would suspect your measurements are not what you think they are.

Good catch. OP, have you had someone measure yourself again recently?
post #21 of 27
Thread Starter 
Quote:
Originally Posted by CousinDonuts View Post


Good catch. OP, have you had someone measure yourself again recently?

 

This is not applicable since the measurements in question are shirt measurements not body measurements—providing shirt measurements to copy is the only way I've ordered from CottonWork.

 

If they were working from body measurements, the room for interpretation on their part would be much greater and I probably wouldn't dispute the order. However, when we're discussing the copying of provided measurements, it's really a different matter.

post #22 of 27
Quote:
Originally Posted by PtrckHmphrys View Post

This is not applicable since the measurements in question are shirt measurements not body measurements—providing shirt measurements to copy is the only way I've ordered from CottonWork.

If they were working from body measurements, the room for interpretation on their part would be much greater and I probably wouldn't dispute the order. However, when we're discussing the copying of provided measurements, it's really a different matter.

ah. well, good luck with a resolution. I personally use CW a lot and am hoping your issue doesn't become a theme.
post #23 of 27
as a shirtmaker who refuses to make shirts for customers I have not measured.
what exactly are the issues?
where have the measurements deviated.

did you make allowance for shrinkage? or did they add that in.
post #24 of 27

I've used Cottonwork once in the past, and certainly would never recommend them. I wanted a couple of cheap Madras shirts for the summer, but Cottonwork proceeded to ignore both the measurements supplied and design instructions. When contacted about these issues, I was essentially told to f-off.

post #25 of 27

I used CW also once in the past.

There were some issues to be resolved on the shirt (mainly some "dirty" work around the button holes and buttons), so I sent it back and advised them to also enhance the cuff by 1 cm (1 button cuff).

When the shirt was returned the stitches were cleaner but my cuffs had 2 buttons now. Without ever telling or asking me they just changed the design (and I do not like 2 button cuffs).

On complaining about this I received the answer "By default, the double button is included when cuff height exceed certain ratio. This is to ensure the overall aesthetics and making sure the cuffs fasten correctly."

This might be correct, but at least I would have asked the customer first before changing the design.

They included a note "We would however also be happy to assist with a single button cuff in extra cuff height. You may include a note in subsequent order for the request.", basically telling me "this is how your shirt has to look like, stop bothering us".

 

Ergo, Luxire is my shirt maker now.

 

:) Erik

post #26 of 27
Quote:
Originally Posted by PtrckHmphrys View Post

This is not applicable since the measurements in question are shirt measurements not body measurements—providing shirt measurements to copy is the only way I've ordered from CottonWork.

If they were working from body measurements, the room for interpretation on their part would be much greater and I probably wouldn't dispute the order. However, when we're discussing the copying of provided measurements, it's really a different matter.

Not a good idea, The cut can vary between makes - entirely the problem with online purchases. Caveat emptor.
post #27 of 27
Quote:
Originally Posted by PtrckHmphrys View Post
 

In short, CottonWork disregarded the shirt measurements I provided, changing them considerably on the finished shirts without warning, and is now refusing to warrant even an exchange. Only alterations for which new fabric required is charged. Am I a fool to expect more from CottonWork's customer service?

at least you got a shirt. with me, they "disregarded" the order completely. they did not "disregard" the money though, which they took happilly, then proceeded to cancel my order without notifying me. now they claim the shirt was sent on May 9th, which would be a true magical feat, considering it was ordered on June 24th. I have now opened a paypal dispute. But I don't think I will order again, even though I had another shirt done by them which came out really well (also with a cancelled order for no reason and veeeery long delay)

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