Originally Posted by zbromer
Not to mention, this entire web site is based on making comments on pictures. Do we have to caveat every post we make commenting on a picture with a note about it not being a professional image?
That is why you have to understand the limitations of digital photographs being viewed on different computers before making criticisms. In this case, the distinction you are trying to make is too fine. That is not to say no distinctions or other useful observations can ever be made.
Originally Posted by gomestar
nah, they have to deal with that. Check with Cappellini to see what your options are.
We have been through his song and dance ourselves too many times. When you get something by UPS, the company--no matter how esteemed or well-reputed--has much less incentive to deal with you. In fact, they can argue that they have no idea whether observed damage or problems are your fault, theirs, or the shipper's. This happened with our Steelwood chair. I guarantee you, had we upgraded to white glove delivery and rejected it, neither Herman Miller nor Magis would have tried to argue it is normal for the factory to write on chairs in permanent marker and sell them as new. Technically, yes, you have a warranty to rely on, but it can be a painful process to navigate. It has taken years to deal with the fucked up frame on our Knoll sofa.
On the other hand, with white glove delivery, you have the opportunity to simply reject the item and not take delivery. Then, it is in the vendor's court to fix the situation. Otherwise, they simply don't get paid. As a consumer, I like that balance of power much bettter.