In other news, my wife ordered some bookcases for our daughters from Ikea. I put one together but when I unpacked the other, I noticed that it had a crack across the longest piece, just like that one, Foo, and couldn't be used. She finally got through to someone last night. While on the phone, they asked her to take a picture and text/email it to them. She did, they looked at it and they said throw the whole thing out and they would credit our account. A bit of a PITA, but, ultimately, no problem. Hope you have equal ease and success.