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Manufacturer's Defect on new Allen Edmonds Spectators?

post #1 of 5
Thread Starter 

Discerning Gentlemen,

 

Greetings, first I would like to say that I have been a long-time lurker, and would like to thank you all for you insight, advice, and tips on menswear. The admins and members of the sight are second-to-none and providing such information free-of-charge or, registration is invaluable! Gentlemen you are truly providing the community—Nay! The World! A great service!

 

Now, on to business:

 

I have recently purchased my first pair of Allen Edmonds, black and white spectator shoes (not seconds) directly from the AE website. As I am of mixed English and Mediterranean heritage I have owned Aldens and Maglis in the past. And, I must say I was a bit disappointed by AE's.

 

1. There were black scuffs, and outright inky spots on the white portions of the shoe. I would be worried that future polishings would only exacerbate the blemish – as I have heard     spectators are somewhat difficult to polish.

 

2. The leather-lace body was not flush against the body of the shoe. As the stitching appears to have been pulled. I hope this does not signal structural issues with the shoe.

 

3. The shoe's soul is missing a bit of finish.

 

4. The insoles of the shoes themselves have some wear and too many scratches on them for me to think they are brand new.

 

Perhaps my expectations were simply too great. Or, perhaps I suffer from a yet-to-be-diagnosed obsessive compulsive disorder. Or, perhaps mine are simply a manufacture's defect that can be remedied with a simple return.

 

Hence, my appeal to you fine gentlemen. Are these minor imperfections passable? Or do they signal future problems with the shoes? There is a store located in the city of which I live that accepts e-commerce returns. If any of you feel I might fare better a second time around with a return, I will complete said task posthaste!

 

Yours in word and deed,

Archaeologist

 

Black Scuff along upper black leather-lace

missing a bit of finish

 

pulled stitch and bubbling lace with poor finish

 

scratched insole

scratched insole 2

post #2 of 5

Mr.Archaeologos (correct phonetics of the ancient Greek word)

 

     I too probably suffer from the same OCD that you have. My immediate action would be to send a letter with a paper print of the pictures that you include with any additional pic's that you have and did not include for expeditious sake directly to the President of the company. This is not to slight or alter the proper procedures, but to insure that it get's to the head man and not to the tail end first, where the buck stops on his desk. Believe me when you tell him that you are unhappy & that you posted this on "Style Forum" and other gentlemanly sartorial websites.  I bet you you will receive a new pair of shoes "immediately"; that have been checked by someone other than a lower eschelon worker down the line who should or may not care for your discernments. It

was my experience as a executive that when I called the "Head Man" I got immediate action plus apologies. Do not dispair I will bet you a cup of coffee that you will see a action movie on your behalf. They are a first rate company and they should react like a cattle probe was put to them ! Let us know how you make out.

 

Jim

post #3 of 5
Welcome to Styleforum Archaeologist.
Quote:
1. There were black scuffs, and outright inky spots on the white portions of the shoe. I would be worried that future polishings would only exacerbate the blemish – as I have heard spectators are somewhat difficult to polish.

Dab the tiniest bit of rubbing alcohol on a clean rag or cotton swab and lightly wipe the area. Do not overwork the area. Just one or two passes ought to remove it. Personally I would leave it alone. It probably occured in production from contact with the machinery. When you wear them, no one will even notice. Gives it character.

Quote:
2. The leather-lace body was not flush against the body of the shoe. As the stitching appears to have been pulled. I hope this does not signal structural issues with the shoe.

Somehow I am not seeing this on my screen. In any case, I wouldn't worry about it. They will be tough and wear well.


Quote:
3. The shoe's soul is missing a bit of finish.

A tiny amount of edge dressing (or black dye on a cotton swab - let dry - a dab of leather lotion over it after to set the dye tone - then wipe the area) will correct this. Takes 90 seconds or less.


Quote:
4. The insoles of the shoes themselves have some wear and too many scratches on them for me to think they are brand new.

This probably occured when the shoes were removed from their original lasts. Again, nothing to be concerned about.


Quote:
Perhaps my expectations were simply too great. Or, perhaps I suffer from a yet-to-be-diagnosed obsessive compulsive disorder.

Yes.


I can almost guarantee you will cause more blemishes as you enjoy them, but not to worry. There is black & white and there is the effect of black & white. Even after years of wear and many scrapes along the way, you'll still receive compliments. Congratulations on your purchase and may you enjoy them in good health. The Broadstreet is a beautiful shoe.
Edited by MyOtherLife - 6/16/13 at 3:25pm
post #4 of 5
These shoes are even too perfect to be an Allen Edmonds. biggrin.gif

I don't see any relevant flaw, it's possible to see the same "defects" on shoes that cost x10.
post #5 of 5
Thread Starter 

Gentlemen,

             

Please forgive me for updating this so late. I am not in the habit of practicing thread necromancy, however I was out of the country for months on an archaeological excavation. Users were kind enough to take time out of their day to offer me advice, so the least I can do is update the thread.

 

 

 

 

Taking the advice of  HRH Demetri , I sent a letter with the shoes back to the President and CEO Mr. Paul Grangaard.

 

He was away on a trip at the time the letter was received, however I was contacted promptly by his assistant and asked “What she could do to make the matter right?” Not wishing to have a repeat experience I requested a refund, hence I was refunded my money immediately and allowed to keep their splendid shoe trees. They requested I send the shoes to the company headquarters so they may be inspected personally, which was painless enough.

 

Upon Mr. Grangaard's return I received a few correspondences from him, and I can say this, he is truly a gentleman. The quotes are directly from his communication with me.

 

Quote:

  I’ve looked over the spectators myself and completely agree that they are way outside of our high standards.

 

Quote:
I’m using your shoe (it’s out and on my desk) as Exhibit A in a newly-initiated manufacturing task force effort called “Operation Sustain Excellence”. 

 

Despite rejecting his initial offer to give Allen Edmonds another try, he has convinced me that although, such mistakes happen, he was implementing a new layer of protection to ensure such an error was to not happen again in the foreseeable future. I was impressed with his candor, and Mr. Grangaard informed me he also launched an investigation to find out precisely what went wrong with my shoe and was kind enough to share with me the findings of said investigation. Chalk it up to: A perfect storm.

 

In any event, he went above and beyond his duty—as did his assistant.

 

In short, perhaps I was letting a few bad apples spoil a bunch. Thank you for your responses and suggestions. It takes damn fine company to make a curmudgeon like me change his mind; I will be giving Allen Edmonds a second chance in the future.

 

I plan to swing by their newly opened store in my city very soon!

 

Again, thank you for taking time out to write a response, even if you thought I was being a tad on the OCD side. ;)

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