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Styleforum › Forums › Men's Style › Classic Menswear › "House of Fraser" UK on-line clothing store still charges international customers VAT for items shipped to the States. Is this normal & OK?
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"House of Fraser" UK on-line clothing store still charges international customers VAT for items... - Page 3

post #31 of 35
^ have you got a refund on this lately? about to pull the trigger on some shoes that i suspect are almost out of stock and they still haven't gotten back to me on the whole VAT refund issue and can't nobody on the phone can tell me for sure (!)..

almost inexcusable to be automatically charging non-EU residents VAT in this day and age. Most decent webstores detect your location and deduct such charges automatically.
post #32 of 35
Quote:
Originally Posted by whyme? View Post

almost inexcusable to be automatically charging non-EU residents VAT in this day and age. Most decent webstores detect your location and deduct such charges automatically.

 

I think that their argument is that they don't charge non-EU residents VAT. 

 

Instead of charging you VAT, businesses such as House of Fraser just happen to charge non-EU residents precisely the same price as an EU resident pays when VAT is included. In other words, they're not charging you VAT and then keeping the VAT - they're practicing discriminatory pricing and they're charging non-EU residents a higher price than they charge EU residents.

post #33 of 35
^ their loss. i'll take my shopping to continental european stores that automatically deduct vat (ie. you pay 20% less than their marked price.) - TBS, caliroots, our legacy, et. al.

i've only ever had trouble claiming VAT with the british webstores.
post #34 of 35
Quote:
Originally Posted by Journeyman View Post
 

 

I think that their argument is that they don't charge non-EU residents VAT. 

 

Instead of charging you VAT, businesses such as House of Fraser just happen to charge non-EU residents precisely the same price as an EU resident pays when VAT is included. In other words, they're not charging you VAT and then keeping the VAT - they're practicing discriminatory pricing and they're charging non-EU residents a higher price than they charge EU residents.

 

 

Quote:
Originally Posted by whyme? View Post

^ their loss. i'll take my shopping to continental european stores that automatically deduct vat (ie. you pay 20% less than their marked price.) - TBS, caliroots, our legacy, et. al.

i've only ever had trouble claiming VAT with the british webstores.

 

It really is appalling.  They must figure international customers are more committed, are willing to pay the U.K. price they see on the website, and will put up with being gouged.  In comparison, there are companies like Selfridges, who want to foster an international reputation, and whose website will both deduct the VAT and calculate duties and taxes payable by the customer in his/her home country.  Companies like Selfridges are going to win with e-commerce, while House of Fraser will piddle along.

post #35 of 35
I started a thread on this:

http://www.styleforum.net/t/416156/house-of-fraser-vat-disgrace#post_7351007

It is an absolute disgrace.
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  • "House of Fraser" UK on-line clothing store still charges international customers VAT for items shipped to the States. Is this normal & OK?
Styleforum › Forums › Men's Style › Classic Menswear › "House of Fraser" UK on-line clothing store still charges international customers VAT for items shipped to the States. Is this normal & OK?