I think the real point people are missing is that the OP is getting his undies in a bunch over a Ted Baker suit.
I will admit that that retailer's terms are a bit ambiguous and perhaps even misleading, but it seems foolish to assume when you're ordering that the price shown on the final page before submit is anything other than what you're going to pay without confirming with them that they are in fact going to issue you a refund for VAT.
Maybe your right but I would first need to receive & try it on before getting all bothered about it, it's not available in the US and it just a cheap Baker suit and I only lost about $120 worth of vat. Having said that I would gladly be doing business again with them if they acted properly. Hell, I would have been much happier if the money went toward UK taxes than there pockets.
And yes you are right I should have paid more attention but then I thought I was dealing in safe & friendly customer waters of the UK. I guess I was in denial after all these years of buying from stores in the UK and always having the vat subtracted. Now I have to be more vigilant and first treat UK stores as hostile and bilking which is a bit sad.
Edited by Devoti - 6/4/13 at 12:18am