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Bookster Customer Service - Page 3

post #31 of 40
Their stuff was half-canvassed, and their business lasted around 10 years, I think (at least). That's a long time to be as badly managed as some people here say. The truth is probably more complex than anyone here can attest to with their rumours and innuendo.
post #32 of 40
Quote:
Originally Posted by JLibourel View Post

You did have to wonder about their pricing. They were selling English-made clothing made from fine British fabrics for appreciably less than what you would pay a second-tier Hong Kong tailor for similar product. Admittedly. their stuff was fused, but still....

That is a worry in itself. Pity as Peter was a nice guy from the contact I have had with him through his second hand eBay site.
post #33 of 40
Quote:
Originally Posted by TheWraith View Post

Their stuff was half-canvassed, and their business lasted around 10 years, I think (at least). That's a long time to be as badly managed as some people here say. The truth is probably more complex than anyone here can attest to with their rumours and innuendo.

I think this is very true. The stat here in the UK is that 80% of businesses started have failed before they get to 5 years, so they have to be have been doing something right and managing cash sensibly for the majority of that time and better than the vast majority of people who start a business. The recession here has killed a lot of good established businesses for any number of reasons. Swaine Aidney Brigg was in administration not too long ago which is as copper bottomed a brand as you can get...
Edited by Equus Leather - 7/17/13 at 2:12am
post #34 of 40
Quote:
Originally Posted by TheWraith View Post

Their stuff was half-canvassed, and their business lasted around 10 years, I think (at least). That's a long time to be as badly managed as some people here say. The truth is probably more complex than anyone here can attest to with their rumours and innuendo.

I'm about 99% sure that Peter said in a thread on Ask Andy that they were fused.
post #35 of 40
He told me they were half-canvassed when I enquired some little time ago.
post #36 of 40
This is sad news as I ordered a pair of cords from Bookster last September and I have never received them. If it's any consolation Messkit, people who paid before christmas didn't get their order either. Maybe they should have stopped taking orders before they became a pyramid seller.

After a bit of digging I found Bookster's trouser supplier. They are a company called Elite Trousers and their contact details can be found at http://elitetrousers.co.uk/?page_id=7.

I spoke to a very helpful man called Stuart Sargent. He is obviously reeling from losing a fair bit of money from Booksters, however, he spent time trying to find my order but to no avail. Elite has never really dealt with the general public before. Their website is very (very) basic. Stuart did say that they would be trying to put together a website that the general public can use. Hopefully available soon.

I reordered my cords from them at a cost of £120 inc postage, so the prices are on par with Booksters. He quoted a a delivery time of two weeks which is so much quicker than Booksters. Thinking about it, every time I chased my order Bookster said it would be another two weeks before I get them. Coincidence?

tTE
post #37 of 40
Much to my surprise I was refunded as of two days ago. Didn't see that comming. smile.gif
post #38 of 40
Thread Starter 

What did you use to order? Credit card or paypal?

post #39 of 40
Thread Starter 

Please advise..I've been trying to get my refund for ages now.

post #40 of 40

I paid by credit card. Did my request for refund through the card issuer.

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