Anyone have good experiences with purchasing EG from Gentry NYC? I ask because I tried two different items via different ways and both times were unnsuccesful. I first tried sending an email about the grey wool flannel classic shirt on a Saturday afternoon sometime after the 15% off sale discount went live since I was about to head off off to dinner with damn and never got a response. Then yesterday morning right after checking the site and seeing my size still available for purchase I called them and left a message since there was no answer (it was before they opened) about wanting to purchase the navy Irving pants, left my information and asked if they could hold and call me back to complete the order and nevet got a return call. I was tied up at work all day so I actually called them again on my way home and when the SA went to check they had sold out of my size. I mentioned that I had called and it seemed like they weren't even aware and just passed that thought over.
I know it happens, but when you can't purchase EG directly online and need to either email or call a store to do so, I would expect a better response time policy or just a response in general even if it is to let a potential buyer know the item is not available.
i was excited to have another US stockist, but not sure if I'll give them another go after these frustrating experiences. I never had any issues with Nepenthes, Drinkwaters, Context, etc. Ah well, sorry for the rant.