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Mantorii: Buyer beware, be very aware

post #1 of 8
Thread Starter 

This thread is to serve as a PSA for anyone considering using Mantorii for a pair of shoes.

 

Everything seemed to be going along smoothly at first, barring a few delivery delays which are expected and not all that bothersome, however when I finally

took delivery of my shoes I was first struck by the poor finishing and lack of attention to detail shown in the manufacture of my new shoes,

this however was quickly forgotten after trying them on and realizing that they had made them a full two (2) sizes smaller than I specified (12UK).

 

I contacted customer service, a lady named Zsuzsa, via email wherein I explained the situation and was told

that I would be given $40 to over the cost of shipping the shoes back to Vietnam where they would be remade to the correct size.

 

This is was a very good outcome and I think it is one of the better return/remake policies to be found in online MTO shoes, especially at this price.

 

The trouble however really started when I asked about how long it would take to get the $40 into my account.

I was told that the money would act as a credit on my next pair of shoes, and to read the FAQ regarding their returns/remake policy.

 

This response baffled me considering THEY made the mistake in manufacturing my shoes.

 

If I had said to make the shoes 30cm long and they made them exactly that length, and sizing issues would be my fault and I would accept the costs involved with fixing the problem.

In this case however I told them to make the shoe a size 12UK length and they made it a 10UK.

 

After a dozen or so email between myself and Mantorii, in which I explained the situation that they had made the mistake and they should cover shipping, I was told each time to refer to the FAQ on the site and that they would not cover the return shipping.

 

To their credit, the last email was from Aron, one of the co-founders, and he said exactly the same thing.

At least they are consistent!

 

 

In short, if you are considering Mantorii for a pair of shoes, look at Meermin instead as they offer a better quality item, I own shoes from both companies, and have had a far easier

and more customer orientated approach to issues when dealing with their customer support.

If you do want to buy from Mantorii, factor in the cost of return shipping to the total purchase price, because as I have found out, they can send you the wrong item and you have to pay to fix their mistake.

 

thanks.

post #2 of 8
Good to know. I was just thinking about an order with them given the price point. Will look instead at Meermin
post #3 of 8

....interesting. I got a pair at a DEEP discount when they first started, last year. Mine are fine. You do get what you pay for though. I think that they're comparable to other similarly priced shoes.

post #4 of 8
Thread Starter 
Quote:
Originally Posted by VinnyMac View Post

....interesting. I got a pair at a DEEP discount when they first started, last year. Mine are fine. You do get what you pay for though. I think that they're comparable to other similarly priced shoes.

The problem about getting what you paid for is even at a discount, the cost of $250 is pushing into Meermin Linea Maestro territory and the Meermin's are a far better quality shoe.

 

If you factor in the need to spend money on shipping the shoes back because they don't fit, Mantorii looks even worse.

I'm not sure what their strategy is, considering they offer standard shoe style, the same as every other manufacturer and they are not offering true MTO, more like MTM.

post #5 of 8
Quote:
Originally Posted by UnnamedPlayer View Post

The problem about getting what you paid for is even at a discount, the cost of $250 is pushing into Meermin Linea Maestro territory and the Meermin's are a far better quality shoe.

 

If you factor in the need to spend money on shipping the shoes back because they don't fit, Mantorii looks even worse.

I'm not sure what their strategy is, considering they offer standard shoe style, the same as every other manufacturer and they are not offering true MTO, more like MTM.

The price was lower than $250. You obviously didn't buy during the first run.

 

I'm not familiar with Meermin, but it's very possible that Meermin's one of those rare brands that provides value far beyond what you'd expect at the price point. There's always a handful of people who have abnormal issues with even the most reliable brands. You're obviously one of those people, but from what I've seen, Mantorii is right in line with other shoes in the price range. If you throw another $100-$150 onto the price, then you'll probably get a better product. You get what you pay for.

post #6 of 8
You'd have been better off going with Shanghai Tianzi Shoes IMO.
post #7 of 8

Mantorii Review:  I had a similar experience, except I paid $53 to return the shoes they made several sizes too small to Australia.  After several months they emailed to say they had accidentally made the replacement shoes the wrong style and would I take them anyway.  The second pair arrived, also way too small, and now I cannot reach the company by email or Facebook or any other means.  So let my loss serve as a public service message:  Do not buy from this shady operation, if they are in fact still in business. #mantorii.  PS-I replaced them with a pair of Allen Edmunds for less.  Fit perfectly.  More well made.  

post #8 of 8
I have lost my money as well. They were quick to answer questions early on, now absolute silence. I lost my money and learned a big lesson. I also see from an October FB post on Mantorii's page that they joined forces with a made to order suit website called InStitchu in 2013. So beware of those people or you will Lokey be scammed again.
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