This thread is to serve as a PSA for anyone considering using Mantorii for a pair of shoes.
Everything seemed to be going along smoothly at first, barring a few delivery delays which are expected and not all that bothersome, however when I finally
took delivery of my shoes I was first struck by the poor finishing and lack of attention to detail shown in the manufacture of my new shoes,
this however was quickly forgotten after trying them on and realizing that they had made them a full two (2) sizes smaller than I specified (12UK).
I contacted customer service, a lady named Zsuzsa, via email wherein I explained the situation and was told
that I would be given $40 to over the cost of shipping the shoes back to Vietnam where they would be remade to the correct size.
This is was a very good outcome and I think it is one of the better return/remake policies to be found in online MTO shoes, especially at this price.
The trouble however really started when I asked about how long it would take to get the $40 into my account.
I was told that the money would act as a credit on my next pair of shoes, and to read the FAQ regarding their returns/remake policy.
This response baffled me considering THEY made the mistake in manufacturing my shoes.
If I had said to make the shoes 30cm long and they made them exactly that length, and sizing issues would be my fault and I would accept the costs involved with fixing the problem.
In this case however I told them to make the shoe a size 12UK length and they made it a 10UK.
After a dozen or so email between myself and Mantorii, in which I explained the situation that they had made the mistake and they should cover shipping, I was told each time to refer to the FAQ on the site and that they would not cover the return shipping.
To their credit, the last email was from Aron, one of the co-founders, and he said exactly the same thing.
At least they are consistent!
In short, if you are considering Mantorii for a pair of shoes, look at Meermin instead as they offer a better quality item, I own shoes from both companies, and have had a far easier
and more customer orientated approach to issues when dealing with their customer support.
If you do want to buy from Mantorii, factor in the cost of return shipping to the total purchase price, because as I have found out, they can send you the wrong item and you have to pay to fix their mistake.