I just got my stuff from Maxwell's. Epic fail. I'm currently trying to salvage something wearable out of the fiasco. Here's the email I sent them:
I ordered six shirts and a suit from Maxwell's in Edmonton in late May. I had ordered shirts from Maxwell's two years prior and was careful to emphasize multiple times to your staff that the collars had been too large, forcing me to shrink the shirts. Doing so made the collars fit somewhat better (to the point where the shirts were wearable), but also made the bodies and sleeves too short. As I said, the shirts were wearable, but barely. They did not look the way I had expected custom-made shirts to look and were inferior to shirts I had purchased in stores. Nevertheless, I decided to give Maxwell's another chance as I thought that the collar problem would be easily addressed the second time around. Unfortunately, I was mistaken. The six shirts and the suit that I ordered in May arrived today, and they are borderline unwearable.
Specifically, the shirts have the same issue with the collar, although it is much worse than last time. They are also much too large around my midsection and an inch or two too short. This is a problematic combination since they don't stay tucked in properly, which accentuates the excess midsection fabric. While the shirts can likely be tailored to improve the fit around the midsection, I very much doubt that the collar or length issues are fixable.
With respect to the suit, while it is better, there is one critical problem: the jacket is too tight around my midsection. When I button the top button, the bottom of the jacket stays pulled open slightly. Once again, I doubt that this issue is fixable through tailoring. Furthermore, the fact that my shirts are too large in the midsection and my suit jacket is too small appears to demonstrate a severe lack of attentiveness by your staff.
Overall, I am very dissatisfied with my order. While I understand and appreciate the fact that your business model is such that achieving a perfect fit out of the box is nearly impossible, the deficiencies in the shirt collars and the suit jacket are so severe that they render my whole order useless. I understand that you have an arrangement with a local tailor and that I can have my shirts and suit altered free of charge, but as I stated previously, I do not think it will be possible to fix the problems with my order in this manner.
I look forward to hearing your proposed solution to the problems with my order. As a lawyer and a fashion enthusiast, I have many friends that I share clothing recommendations with. I am also an active member of a number of fashion-related forums on the internet. I hope the deficiencies set forth above can be addressed in a manner to my satisfaction so that I can continue to do business with Maxwell's and recommend that others do the same. Thank you.
They've since referred me to their local tailor. We'll see how that goes. Worst-case scenario, I return everything and charge it back on my credit card.