ursman
Senior Member
- Joined
- Oct 7, 2015
- Messages
- 167
- Reaction score
- 60
what size were you hoping for? i remember you saying you just grabbed anything. xxl looks good.
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what size were you hoping for? i remember you saying you just grabbed anything. xxl looks good.
Not even sure what to size up to. 33 is the same measurements minus the waist and foot opening.Doesn't look too bad but the thighs look tight compared to below the knee. You may be able to size up one but they will loosen up a bit on their own
Not even sure what to size up to. 33 is the same measurements minus the waist and foot opening.
what size were you hoping for? i remember you saying you just grabbed anything. xxl looks good.
long time lurker, first time poster.Can anyone speak on the quality of the riders jacket?
yeah they are petty as hell. I was blocked for asking if something is made in china, yet the sf acct came on here saying they stand behind their products made in china. if thats the case why the sensitivity to a simple question?
Please dont ever work in customer service. You are 100% wrong on all of this. If a brand is so petty that they delete comments that are critical yet fair, its usually an indicator of other bad behavior. Instagram has comments for a reason, and its not so fans can just dote on the brand.
The customer service team has full control over what to do. If all they offer is a discount on a NEW purchase when you complain about a problem with an item, its because that is the policy they have set. A high end brand should be doing more for their customers.
Im glad that turnip shared those comments here, where JE cant delete them. I have had the same issue with two JE items that had only been worn a few times, and were treated very well (only handwashed, handled delicately).
Owning 3 bars myself, I'll delete the **** comments so quick. It's like running to Yelp and bitching and moaning without actually letting your server/bartender know about issues. Contact JE through email, directly. Problem solved 99 percent of them time.
JE is great with customer service when you actually contact them properly. They have every right to delete that ****.
Exactly my thoughts. The person i spoke to in customer service when i had a problem with my kake forming holes after a couple wears made it sound like an anomaly. Why would they delete comments asking about quality if they didnt actually know things will break and arent just trying to make money off of shoddy product?
Exactly what i was thinking about customer service. If they present themselves as a high end aspirational clothing company, you would think they would carry that into how they opperate their customer service. A company shouldnt censor customers questions about their garments just because it's not a glowing review. They really seem to have no problem with questions being asked as long as it shows them in a positive light. Those comments aren't deleted
First off, i let customer service know about the problem first, weeks before commenting on the instagram post yesterday. All they ended up giving me was a 15% off coupon with no real reassurement that that they would be addressing the problem in future products.
Second, just because you participate in the same shenanigans with your own business doesnt make it right. Honestly i feel bad for your patrons if thats really how they get treated.
Finally, do you really think it's okay to continue selling a product you know has significant issues? And on top of that try to control how word spreads? Seems like unsound bussiness practices to me, and not even totally to the companies benefit seeing as keeping old customers is less expensive than getting new ones.
Everyone on this forum knows that we stand behind our product 100%. We have a small team and work very hard to make great clothing. There are not any "significant issues" with any of our products. At the end of the day it is clothing, that we ensure meets the highest quality standards, but will wear over time.
Instagram is an ad platform first and foremost, and the same people running the Instagram are designing clothes and don't have the time to mine through it and respond to every comment. If you are using that platform to write negative comments about our products, they may get deleted. We have the right to moderate our account. I think it is pretty obvious you are putting our company on blast when you write negative comments on Instagram.
We have a customer service email that will take care of you. We also respond to direct messages and comments on here, which is an open forum, and we can't and wouldn't delete anything from. If you feel you weren't taken care of by our CS team, please email them directly again.
As I said before, we always stand behind our product to the most reasonable extent, and I think many people on here can attest to that.
Everyone on this forum knows that we stand behind our product 100%. We have a small team and work very hard to make great clothing. There are not any "significant issues" with any of our products. At the end of the day it is clothing, that we ensure meets the highest quality standards, but will wear over time.
Instagram is an ad platform first and foremost, and the same people running the Instagram are designing clothes and don't have the time to mine through it and respond to every comment. If you are using that platform to write negative comments about our products, they may get deleted. We have the right to moderate our account. I think it is pretty obvious you are putting our company on blast when you write negative comments on Instagram.
We have a customer service email that will take care of you. We also respond to direct messages and comments on here, which is an open forum, and we can't and wouldn't delete anything from. If you feel you weren't taken care of by our CS team, please email them directly again.
As I said before, we always stand behind our product to the most reasonable extent, and I think many people on here can attest to that.
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You're missing the point here. Instagram is a form of advertisement for JE, not a public forum for customers to discuss product quality. If you wish to get the problem resolved, contact customer service. If you wish to talk with other JE customers, use StyleForum. Attempting to publicly blast a company that has already addressed your issue on their own page isn't going to get you anywhere. It's their page, they may allow or disallow whatever they want.
Assuming all Kake Mocks (and in turn, all JE products) are defective because your product happened to be faulty is incorrect. My Kake Mock is holding up fine after what must be 50 wears now, and I have never had an issue with any of JE's terry products. You got a bad apple in the batch, and JE's customer service is known for taking care of those bad apples. If you're upset with the way you were treated, feel free to discuss that here, but don't attempt to smear the company on their own form of advertisement.
You're missing the point here. Instagram is a form of advertisement for JE, not a public forum for customers to discuss product quality. If you wish to get the problem resolved, contact customer service. If you wish to talk with other JE customers, use StyleForum. Attempting to publicly blast a company that has already addressed your issue on their own page isn't going to get you anywhere. It's their page, they may allow or disallow whatever they want.
Assuming all Kake Mocks (and in turn, all JE products) are defective because your product happened to be faulty is incorrect. My Kake Mock is holding up fine after what must be 50 wears now, and I have never had an issue with any of JE's terry products. You got a bad apple in the batch, and JE's customer service is known for taking care of those bad apples. If you're upset with the way you were treated, feel free to discuss that here, but don't attempt to smear the company on their own form of advertisement.