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John Elliott - official affiliate thread - Page 185

post #2761 of 27585
Strange. I've actually sent a few emails to them with ZERO correspondence. It almost seems like my emails go to a spam folder. I love the brand and the items they put out, but if I can't get a hold of anyone if I need something, that kind of puts a damper on things.
post #2762 of 27585
Quote:
Originally Posted by epryor View Post

Strange. I've actually sent a few emails to them with ZERO correspondence. It almost seems like my emails go to a spam folder. I love the brand and the items they put out, but if I can't get a hold of anyone if I need something, that kind of puts a damper on things.

I'm sorry and a little surprised to hear this. We try to make sure to respond within the day to 100% of our customer service emails. You can try emailing us directly - brandi@johnelliott.co or mike@johnelliott.co and we will help you out!
post #2763 of 27585
I can vouch for their customer service too. Brandi for me has been very helpful and their customer service is one of the reasons I bought so many of their pieces. I would shoot Brandi an email if you need assistance.
post #2764 of 27585
Quote:
Originally Posted by JohnElliottCo View Post

I'm sorry and a little surprised to hear this. We try to make sure to respond within the day to 100% of our customer service emails. You can try emailing us directly - brandi@johnelliott.co or mike@johnelliott.co and we will help you out!

Thank you for the response. I will keep these emails handy. I hold no hard feelings as I know you are probably inundated with emails and orders. Unfortunately, the times I emailed were regarding returns during the return period.
post #2765 of 27585
Do you guys no when cncpts and Fred segal will have the midnight collection and whether or not they will be online or in store only? I reached out to cncpts but haven't gotten a reply and the FS we ship is down so I don't know there contact.
Thanks
post #2766 of 27585
Quote:
Originally Posted by OccultaVexillum View Post

Do you guys no when cncpts and Fred segal will have the midnight collection and whether or not they will be online or in store only? I reached out to cncpts but haven't gotten a reply and the FS we ship is down so I don't know there contact.
Thanks

Fred Segal Man should have it today. It shipped to Concepts yesterday so I would imagine by end of week.
post #2767 of 27585

Cool, thank you.

And thank you for deciphering all those iphone errors.

post #2768 of 27585

any hard dates for fall 14 release yet?

post #2769 of 27585
Quote:
Originally Posted by kular01 View Post

any hard dates for fall 14 release yet?

All of the FW14 Tees will be releasing very soon, followed by Terry.
post #2770 of 27585
I also had some issues with the responses from them. I placed an order from the midnight collection also and I never received a confirmation email. I hope my orders went through
post #2771 of 27585

for those who need customer service I would get in touch with Brandi. She's helped me on 2 occasions I believe, and she's been quick and timely about her responses.

 

Also, what new tees will be released for FW14? (new mercer colors?)

post #2772 of 27585
Quote:
Originally Posted by aaronj15 View Post

for those who need customer service I would get in touch with Brandi. She's helped me on 2 occasions I believe, and she's been quick and timely about her responses.

Also, what new tees will be released for FW14? (new mercer colors?)

Mercer Tee in Grey, White, and Black

Longsleeve Mercer Tee in Grey, White, and Black

Curve U-Neck & Classic Crew in Olive
post #2773 of 27585

I'm not worried about the email issue I'm sure there were a lot of emails to go through from the midnight collection release.  I made my last post before i got home and when i got home i saw my hoodie so no worries for me

post #2774 of 27585
Quote:
Originally Posted by JohnElliottCo View Post


All of the FW14 Tees will be releasing very soon, followed by Terry.

what about the villain crews?

post #2775 of 27585
^ that would be 'terry'
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