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John Elliott - official affiliate thread - Page 1525

post #22861 of 25615

Just noticed this thread here on SF (a little outside my usual topics), but thought I might ask your opinion on a John Elliott shirt I bought this summer. I've written about the experience on my blog:

 

http://welldresseddad.com/2016/09/09/consumer-advocate-what-can-you-expect-from-an-expensive-shirt/

 

John Elliott customer service are very reluctant to comment on my experience. Pretty disappointing on all accounts!

post #22862 of 25615
Quote:
Originally Posted by NickJohannessen View Post

Just noticed this thread here on SF (a little outside my usual topics), but thought I might ask your opinion on a John Elliott shirt I bought this summer. I've written about the experience on my blog:

http://welldresseddad.com/2016/09/09/consumer-advocate-what-can-you-expect-from-an-expensive-shirt/

John Elliott customer service are very reluctant to comment on my experience. Pretty disappointing on all accounts!
Nice post
post #22863 of 25615
Quote:
Originally Posted by Jbidwal View Post

I got the white ribbed and navy, black long sleeve cuff mercers. Looking for pics of the item or fit?

Fit pic
post #22864 of 25615
Quote:
Originally Posted by NickJohannessen View Post
 

Just noticed this thread here on SF (a little outside my usual topics), but thought I might ask your opinion on a John Elliott shirt I bought this summer. I've written about the experience on my blog:

 

http://welldresseddad.com/2016/09/09/consumer-advocate-what-can-you-expect-from-an-expensive-shirt/

 

John Elliott customer service are very reluctant to comment on my experience. Pretty disappointing on all accounts!

Interesting read. Sorry to hear about your experiences with the brand! On the other hand, I bought a sweatshirt on grailed and they said that they could process an exchange for me due to the faulty stitching. I was surprised because I didn't buy the shirt myself. I'm not sure waht causes these differences to come about.

post #22865 of 25615
Quote:
Originally Posted by NickJohannessen View Post

Just noticed this thread here on SF (a little outside my usual topics), but thought I might ask your opinion on a John Elliott shirt I bought this summer. I've written about the experience on my blog:

http://welldresseddad.com/2016/09/09/consumer-advocate-what-can-you-expect-from-an-expensive-shirt/

John Elliott customer service are very reluctant to comment on my experience. Pretty disappointing on all accounts!

I'm sure most people on this forum, myself included, can attest to JE incredible customer service. I know it seems that they may have mistreated the situation, but the product was purchased elsewhere so you should go through their (Harvey Nichols) customer service first. Glad to see Harvey Nichols helped you out, but I'm sure if they would have failed you, JE would have stepped in and done right by you.
post #22866 of 25615

Any info on the washed classic crews restocking anytime soon? Specifically looking for the washed black...

post #22867 of 25615
Quote:
Originally Posted by srizvi722 View Post
 


raw edge is easy to throw on whenever necessary and easy to layer under other jackets...but looks like a normal hoodie.  Obviously fit and details are key for that sweatshirt.

 

 Mercer half-zips aren't as cozy as the raw edge hoodie, but i like them a lot.  Zips, fit and the mercer cut look awesome. Can't go wrong with either. 


Im stuck between the two as well in specific  Alpine Raglan Hoodie or Alpine Mercer Half Zip

post #22868 of 25615
Quote:
Originally Posted by nsubrmnn View Post


I'm sure most people on this forum, myself included, can attest to JE incredible customer service. I know it seems that they may have mistreated the situation, but the product was purchased elsewhere so you should go through their (Harvey Nichols) customer service first. Glad to see Harvey Nichols helped you out, but I'm sure if they would have failed you, JE would have stepped in and done right by you.

agreed, JE has been excellent to me in terms of customer service and is one of the main reasons I stay a loyal customer. 

post #22869 of 25615
Quote:
Originally Posted by NickJohannessen View Post

Just noticed this thread here on SF (a little outside my usual topics), but thought I might ask your opinion on a John Elliott shirt I bought this summer. I've written about the experience on my blog:

http://welldresseddad.com/2016/09/09/consumer-advocate-what-can-you-expect-from-an-expensive-shirt/

John Elliott customer service are very reluctant to comment on my experience. Pretty disappointing on all accounts!

I understand your frustration but imo not any vendors if any would have done much for you unless you bought the shirt from them. Anything I bought from JE, they have backed it with great customer service and replacement when needed. Generally the store you buy from takes care of issues.
post #22870 of 25615
The Gap X JE Rider jacket is back up in size medium - http://www.gap.com/browse/product.do?vid=1&pid=463200002
post #22871 of 25615
Quote:
Originally Posted by NickJohannessen View Post

Just noticed this thread here on SF (a little outside my usual topics), but thought I might ask your opinion on a John Elliott shirt I bought this summer. I've written about the experience on my blog:

http://welldresseddad.com/2016/09/09/consumer-advocate-what-can-you-expect-from-an-expensive-shirt/

John Elliott customer service are very reluctant to comment on my experience. Pretty disappointing on all accounts!

Sorry you had a bad experience but I had a similar problem happen to me recently. I purchased the nylon pullover from a JE stockist and it ripped the moment I tried it on, contacted JE customer service about it and they initially told me the same thing, that I needed to contact the stockist. After a few emails back and forth JE ended up sending me a brand new pullover because I'm guessing the stockist didn't want to do anything about my issue.
post #22872 of 25615
Nero restocking again in December according to Roden.
post #22873 of 25615

Anyone pick up the OG wool coat JE released? The one that retailed ~$1100? Seems like that coat has been purged from the internet - I've never seen a fit pic or a listing for it.

post #22874 of 25615
JE customer service has always done right by me..
post #22875 of 25615
Here are the size guides for our Blackmeans collaboration. We recommend taking the same size in your Rider's as our Main Line version.

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