Hello, my NENOX 9.5" chefs knife needs some work on the handle. I have had this knife
over fifteen years, and use it everyday. There are others that I can use as replacement while
this one is being fixed.
What needs to be done is, if you hold the knife horizontal with the handle on the left side. There is a SS dot, a SS OVAL, and another SS dot that is missing and has to be replaced. The SS OVAL has protruded and is not flush to the handle. You can feel this protrusion with your fingers.
I'm not sure if their is a lifetime guarantee on parts and replacement .
I await your response. THANK YOU!
Anthony P. Gawrys