I bought something a week ago and haven't been able to get a reply from them. Their site is pretty barebones and nearly empty. They have a rep on styleforum but that account hasn't logged in since last year.
Has anyone ever ordered from Mortar in Houston, Texas?
Recently ordered a pair of CP winter premiums last Sunday, expecting to get an inventory not updated - cancellation email shortly after since something is clearly wrong with the website. But yea, no replies to my emails asking for a status update and phone kept ringing when I tried calling Sat and Sun.
I ordered the same shoe. I actually posted that deal in the sales thread.
This is really worrying. I'd hate to have to go through the whole chargeback thing with my bank.
Their website says that their hours are Friday thru Sunday, 12pm-7pm. Doesn't look like the hours of a really healthy business.
I drove past not that long ago and the place didn't seem shuttered or anything, but to be honest I didn't look that closely. I don't work in that area but if I'm close-by this week I'll make sure to check it out. I did notice that their twitter activity slowed down dramatically since last summer, FWIW
Mortar is going through a change right now. Sasha is still there but their store has not been open since the weekend before NBA All Star Weekend. Even then it was just for a few weekends. I would advise to just do a charge back. Last time I was in the whole crew was going overseas. Sasha is designing his own clothing line and said when he re-opens it would be when his clothing line was ready. That was projected for this month though.
I work down the street from there.
What did you order? There site is stocked from the floor. The item may be gone. The weekend I was in there he was having a fire sale.