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AVOID buying Allen Edmonds seconds shoes or AE shoes from Nordstrom’s Rack. - Page 7

post #91 of 102
Quote:
Originally Posted by zerostyle View Post

AE is having huge issues with bowing lately. I've exchanged tons of pairs to get some decent ones, and still have some Park Avenues with the issue.

I'm almost embarrassed to exchange them because I've already done it once, but they really look quite ridiculous.

Why are you embarrassed to return them? Isn't there a return policy on the back of your receipt?

post #92 of 102
Everyone needs a pair of AE seconds for working in the garden. I meant this as a joke but I'm realizing that I use my old knock-around Bentons when I work in my garden.
post #93 of 102
On a side note, doesn't Nordstrom have a crazy return policy where you can almost return anything any time?

Never exercised it but I heard bout it and it sounded too good to be true.
post #94 of 102
Nordstrom Rack does not have a crazy return policy. I believe it's 14 days with a receipt. The 'regular' Nordstroms likely has a similar policy, however, their customer service is so high they likely make exceptions on a case by case basis. Personally, I wouldn't feel comfortable returning shoes which I've already worn out and about to any store if purchased from the Rack. I view it as an outlet and when I wear my shoes outside that means I've made my decision to keep them.
post #95 of 102
Rack return policy is 30 days with receipt.
Regular Nordstrom is just about forever.

There's this thing called the Internet. You can use it to look stuff up.
post #96 of 102

....never shopped at either place, so I don't know.

post #97 of 102
Quote:
Originally Posted by zippyh View Post

Rack return policy is 30 days with receipt.
Regular Nordstrom is just about forever.

There's this thing called the Internet. You can use it to look stuff up.

Sound the Sirens, the Internet Police have arrived. 

post #98 of 102

Do AE seconds really have zero warranty?  Even from the shoebank?  I would expect a limited warranty, even if the resolution was an exchange for replacement seconds.

post #99 of 102
Quote:
Originally Posted by njruss View Post

Do AE seconds really have zero warranty?  Even from the shoebank?  I would expect a limited warranty, even if the resolution was an exchange for replacement seconds.

not really. If you get it and notice something wrong before wearing, you can replace them no problem.

If you wear them for a while and discover a minor beef, then you're stuck. If its something major like the heel and sole come off, then AE would probably step up and help out.
post #100 of 102
Quote:
Originally Posted by njruss View Post

Do AE seconds really have zero warranty?  Even from the shoebank?  I would expect a limited warranty, even if the resolution was an exchange for replacement seconds.

 

Quote:
Originally Posted by Quadcammer View Post


not really. If you get it and notice something wrong before wearing, you can replace them no problem.

If you wear them for a while and discover a minor beef, then you're stuck. If its something major like the heel and sole come off, then AE would probably step up and help out.

^^^

This. There's a reason for why they're called "seconds." If there's more than a "cosmetic defect," then they'll probably consider throwing you a bone, but if you just don't like a scratch or crease, then you have to return them before the return policy lapses. Obviously, you can't wear them.

post #101 of 102

The damage looks more like OP jammed the shoes on without unlacing them or using a horn.   just admit it and move on... devil.gif

 

 

 

I kinda side with OP to the extent they were not clearly marked seconds, but those shoes look worn to death.

post #102 of 102
Quote:
Originally Posted by njruss View Post

Do AE seconds really have zero warranty?  Even from the shoebank?  I would expect a limited warranty, even if the resolution was an exchange for replacement seconds.

I bought a pair of shoes from the shoebank that had a stitch start coming completely undone. It was about a year or so after I bought them -- maybe longer. I asked for a shipping thing to get it fixed and how much it would be. I was told that shouldn't have happened even on seconds, and they fixed it for free.
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