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AVOID buying Allen Edmonds seconds shoes or AE shoes from Nordstrom’s Rack. - Page 5

post #61 of 102

I guess I can throw my .02 in to this.

 

I worked at a mainline Nordstrom for about 2 years and we'd constantly send perfect quality firsts that were out of season to the Rack. I don't think it's unreasonable as an uneducated consumer to expect that Nordy's would mark seconds. All items that were altered or worn are marked as such (in my local Rack at least). All jeans suits etc are shown as altered or washed on the tag. Shoes are marked as preworn on the tag. If I am not buying something that is marked in this way I'd expect it to be first quality of the label. Maybe to OP didn't notice it on the price tag, then it's on him, but maybe it wasn't disclaimed.

 

I think it's more on Nordstrom than AE if they truly were seconds and not disclaimed and I would bring the issue to them. They have a good replacement policy (hint: I had to exchange 10 Nordstrom brand dress shirts that were more than 5 years old for a lady because the elbows ripped out after that much wear) but, to have a clear conscience, you'd have to have proof that it wasn't on the original tag at the Rack.

post #62 of 102

You didn't complain about the discount that you got for buying seconds. If you wanted first-quality peace of mind, then you should have bought firsts. After all, you've had the shoes for over a year. Who knows what type of damage you may have done.

 

On another note, AE recrafts seconds that come from AE (at least they used to).

post #63 of 102

I have purchased a number of pairs of AE seconds from the shoe bank. None of mine have ended up looking like these that started this thread. Of course I know the risk in buying seconds that they may not be up to my standards, and I know I can return them unworn if they don't pass inspection. Recently I purchased a pari of Rutledges. These retailed at $475 and were on sale for $249 through the shoe bank. They arrived and I was in love with them. Beautiful shoe. I did notice a couple of coloration issues, but nothing real noticeable I could not live with. I also noticed the thread looked odd and pillowy on the back of the shoe. I wore the shoe twice and the threading started to come undone. I took photos of the shoe, emailed AE, and they told me to send them back for inspection. I did, and they found me another pair to send me. No questions asked. I also had a pair a year ago of firsts that after a month of wearing, were creasing far beyond what I expected. Likewise I took photos and sent them in, and they replaced them.

 

I have found AE's customer service to be exceptional in any experiences I have had. The only thing I can imagine is that they viewed your shoe issues as the fault of the owner and not their fault. Those shoes look like they have never had a pair of shoe trees in them... and maybe that you've been walking around in puddles of water....just saying.

post #64 of 102
Quote:
Originally Posted by coolarrow View Post

I don't understand why AE allows Nordstrom Rack to sell shoes that are not up to snuff. My shoes didn't have this problem when I tried them on at the store. I wouldn't have bought them if they did.


Who do you think sold those shoes to Nordstrom?
post #65 of 102
Well, in past years, I purchased a passel of A-E seconds, either from or through the now-defunct A-E outlet at Cabazon. Most of the time I could not descry what made the seconds seconds, even after years of wear and use. On a few, yes, I could, but nothing terribly egregious except for one pair that was somewhat mismatched for color, although I largely rectified that with some repeated coats of black polish on the lighter shoe.

Never, in years of wearing almost nothing but A-E shoes, the vast majority of them seconds, have I experienced anything like what the OP reported. I just wonder if there is some peculiarity in the way the OP walks or some other physical cause that could have caused such distortion.
post #66 of 102
Thread Starter 
Quote:
Originally Posted by msulinski View Post

To be fair, as per the thread title and his latest post, he is simply saying to avoid purchasing AE seconds, not firsts.

Also, some AE models (in first quality) are notorious for having a bowing issue. I don't know if this is why this particular pair of shoes was marked as second quality. Most likely, there was some cosmetic flaw that got them downgraded to seconds. I'd bet the AE factory has no way of knowing which shoes will exhibit bowing in the future.

Also, I'm not sure AE is supposed to release shoes with structural flaws as seconds. Knowingly doing this would seem unacceptable to me.

 

Thank you.

 

I think I paid $220-230 for these so I certainly expect more than what I got.  

 

Re. the comments about the shoes being really beat up. That's not the case. I haven't worn them for 2 years. More like 2-3 months.  There are no sweat stains on the insoles.  It's more of the flash with my cameraphone.  I'll post some better pix with a point shoot camera.

 

Finally, even though you are all "experts" in retail. I'm not sure Nordstrom Rack is an outlet.  Aren't outlets supposed to be 25 miles away from a retail mall? In fact, this particular Rack where I purchased these shoes is right across the street where a mainline Nordstroms is located.

post #67 of 102
Quote:
Originally Posted by coolarrow View Post

I've worn these shoes multiple times. I use shoe trees on these and all my shoes including some tennis shoes shog[1].gif . If I took them back to Nords Rack, they would laugh in my face they are pretty used esp at the soles. It's been a year to 1/2 a year since I bought them.

 

I've already spoken to customer service!  

 

For all of you that rave about AE customer service, I don't see it.  I'm just warning others.

 

Quote:
Originally Posted by coolarrow View Post

 

Thank you.

 

I think I paid $220-230 for these so I certainly expect more than what I got.  

 

Re. the comments about the shoes being really beat up. That's not the case. I haven't worn them for 2 years. More like 2-3 months.  There are no sweat stains on the insoles.  It's more of the flash with my cameraphone.  I'll post some better pix with a point shoot camera.

 

Finally, even though you are all "experts" in retail. I'm not sure Nordstrom Rack is an outlet.  Aren't outlets supposed to be 25 miles away from a retail mall? In fact, this particular Rack where I purchased these shoes is right across the street where a mainline Nordstroms is located.

 

Gee, I wonder where people got the idea that the shoes were 1.5 years old and pretty beat up.

post #68 of 102
Thread Starter 
Quote:
Originally Posted by New Shoes1 View Post

 

 

Gee, I wonder where people got the idea that the shoes were 1.5 years old and pretty beat up.

Pix incoming, asshat.

post #69 of 102
Quote:
Originally Posted by coolarrow View Post

Pix incoming, asshat.

"Asshat"? Really? He is quoting your initial statement. Is that somehow an invalid argument in your opinion? You're contradicting yourself.

And yes, Nordstrom rack is an outlet store.
post #70 of 102
Quote:
Originally Posted by New Shoes1 View Post

 

 

Gee, I wonder where people got the idea that the shoes were 1.5 years old and pretty beat up.

 

I thought it was an odd way to phrase it when I first read it, but I thought he was trying to say that he bought them between six months and a year ago, not that he bought them between a year and a year and a half ago.

 

Dropping it down to 2-3 months from that initial statement seems like a stretch, but it's less of a stretch from the way I first read it.

 

As far as the pictures, I think more would be needed before people can call him out on the terrible shape of his shoes. I've been waiting for those before commenting, but it looks like this guy's mood is going Chernobyl on us, and we might not see more, at least not presented civilly. I think the first picture might have just been poor lighting, but we'll see when more come.

post #71 of 102
Quote:
Originally Posted by coolarrow View Post

Thank you.

I think I paid $220-230 for these so I certainly expect more than what I got.  

Re. the comments about the shoes being really beat up. That's not the case. I haven't worn them for 2 years. More like 2-3 months.  There are no sweat stains on the insoles.  It's more of the flash with my cameraphone.  I'll post some better pix with a point shoot camera.

Finally, even though you are all "experts" in retail. I'm not sure Nordstrom Rack is an outlet.  Aren't outlets supposed to be 25 miles away from a retail mall? In fact, this particular Rack where I purchased these shoes is right across the street where a mainline Nordstroms is located.

[sarcasm] It is actually the law. Minimum 25 miles between an outlet and a retail store. [/sarcasm]


In seriousness though, how could you not know that the Rack is an outlet?

http://shop.nordstrom.com/c/about-rack?origin=leftnav
Quote:
Nordstrom Rack, the off-price division of Nordstrom, Inc., first opened in the basement of our Downtown Seattle store in the early 1970's as a clearance department.

Edited by brokencycle - 3/8/13 at 2:33pm
post #72 of 102
Quote:
Originally Posted by brokencycle View Post


It is actually the law. Minimum 25 miles between an outlet and a retail store.


In seriousness though, how could you not know that the Rack is an outlet?

http://shop.nordstrom.com/c/about-rack?origin=leftnav

 

If it's really a law then the Rack can't technically an outlet. In MN, there is a full line store and a Rack in the same mall, about 600 feet from each other and your own quote says it was inside the original mainline Nordstrom
 

post #73 of 102
Quote:
Originally Posted by MZhammer View Post

 

If it's really a law then the Rack can't technically an outlet. In MN, there is a full line store and a Rack in the same mall, about 600 feet from each other and your own quote says it was inside the original mainline Nordstrom
 

Agreed. And the information brokencycle posted indicates that it started as a clearance department. This is not the same thing as an outlet.

post #74 of 102
Quote:
Originally Posted by brokencycle View Post


It is actually the law. Minimum 25 miles between an outlet and a retail store.


In seriousness though, how could you not know that the Rack is an outlet?

http://shop.nordstrom.com/c/about-rack?origin=leftnav

 

Do you have a reference for that?  I also seriously doubt it is *federal* law, perhaps a state or municipal law... not sure why the hell the state would care though. Anyway, I searched for a minute and couldn't find anything to back that statement up, so I'm curious.

post #75 of 102
Quote:
Originally Posted by MZhammer View Post

 

If it's really a law then the Rack can't technically an outlet. In MN, there is a full line store and a Rack in the same mall, about 600 feet from each other and your own quote says it was inside the original mainline Nordstrom
 


This is true (Mall of America).  However, given the size of the mall, that's no 600 feet - more like 600 football fields!

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