My story: I purchased these shoes, Hinsdale model, at Nordstrom Rack. I own several pair of AE shoes and like my other AEs these fit great and are very comfortable. After a few months, the shoes started to bow out on the sides where you put your foot in. I contacted customer service and they said “no problem” send them back and we'll repair or exchange them. Great!, I thought.
Long story short, an AE rep Tina L called me back and said sorry these shoes are “seconds” and we don't repair them and they are not covered by any sort of warranty. They sent them back to me. BTW, I paid to ship these shoes to AE in Wisconsin.
Count me as a dissatisfied customer.