I would imagine most of us at this point who have yet to receive a response will be hearing a similar message.
Consider yourself fortunate you're getting refunded now instead of, say, a week or two from now. What an abhorrent experience.
Do any bay area SF members know any cobblers that provide the metal toe tap service?
Nothing unusual with the Factory Rejects. Most of those styles are tried on by many gents on the Factory floor who decided not to purchase them. I remember receiving a pair a while back with a bit of a crease and scuffed soles.