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My (bad) experience with Herring Shoes

post #1 of 6
Thread Starter 

Hi,


So I ordered a pair of Herring Campden almost 6 months ago. Since then I've used them, carefully, around 2 times a week. I was very pleased with the shoes until recently.

 

 
It appears the glue has started to loosen on the left heel which has led to that the heel outsole has been all flatten and loose. This has also caused the heel to drill into the sole and deforming it. The right shoe does not have this problem at all and I would say that speaks for a production fault or just very poor quality.
 
I've mailed Herring Shoes about this several days ago but haven't yet received any response at all. To be honest I am quite disappointed as I do not expect a pair of shoes for 150 GBP to fall apart after so little use.
 
I've attached a few images of the left shoe:
 
 

 

 

 
 

 

 
 
Of course shoes become worn out after much use, but no way the heel should start fall off after 6 months after only using them 2 times a week?
 

Edited by PulledPork - 2/21/13 at 1:24pm
post #2 of 6
Thread Starter 

double

post #3 of 6
I have a pair of Herring Burgh boots that I bought from them as factory seconds. Half price.
After about 6 months the sole started coming away from the welt on one, and the other was very worn. Probably wearing them 3 times a week back then.
I e-mailed Herring with photos, and got a reply from Adrian Herring himself.
He asked me to post the boots back to him and if there was a manufacturing defect, they'd repair them free of charge.

Not sure exactly what the fault was, but they came back to me about a month later with full resole and new heels done by the Loake factory.
No charge.
post #4 of 6
I do not understand what "I've used them, carefully," actually denotes in relation to a pair of shoes but the scuffing on the heel and sole gernerally points to harder wear than you suggest.
post #5 of 6
Quote:
Originally Posted by GBR View Post

I do not understand what "I've used them, carefully," actually denotes in relation to a pair of shoes but the scuffing on the heel and sole gernerally points to harder wear than you suggest.

 

Plus, after six months I'm not sure if this wouldn't fall under 'general wear and tear' anyway. It's more a matter for a cobbler than the retailer, I reckon.

 

OP, why not call them and see what they say? Better than creating a profile to start a thread before they've had a chance to reply...

post #6 of 6
Thread Starter 
Quote:
Originally Posted by Odradek View Post

I have a pair of Herring Burgh boots that I bought from them as factory seconds. Half price.
After about 6 months the sole started coming away from the welt on one, and the other was very worn. Probably wearing them 3 times a week back then.
I e-mailed Herring with photos, and got a reply from Adrian Herring himself.
He asked me to post the boots back to him and if there was a manufacturing defect, they'd repair them free of charge.

Not sure exactly what the fault was, but they came back to me about a month later with full resole and new heels done by the Loake factory.
No charge.

That's kind of what I expected they to do for me. But haven't heard of them yet.

Quote:
Originally Posted by GBR View Post

I do not understand what "I've used them, carefully," actually denotes in relation to a pair of shoes but the scuffing on the heel and sole gernerally points to harder wear than you suggest.

Then why does it only loosen on the left heel and not on the right as well? All my other shoes are equally teared. Carefully used = only pavement walk.

Quote:
Originally Posted by CTBrummie View Post

 

Plus, after six months I'm not sure if this wouldn't fall under 'general wear and tear' anyway. It's more a matter for a cobbler than the retailer, I reckon.

 

OP, why not call them and see what they say? Better than creating a profile to start a thread before they've had a chance to reply...

 

As for now they have had almost 2 weeks to reply my email.

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