We're really sorry to hear about what happened with our products.
Our buyers are inspired by the latest trends and their goal is to make these styles accessible to our customers by adding the final touches that will help create an exceptional collection. As a company, we stand behind our products and we are willing to listen to every customer that has a concern so we can find a way to satisfy our clients.
We sincerely apologize that our merchandise has not met your satisfaction and will forward your comments to our Buying department. After all, it is only through customer feedback that we can improve.
Furthermore, we're pleased to inform you that manufacture defects are covered for an unlimited amount of time. However, because we cannot see the merchandise, it is difficult for us to make a decision from Head Office.
In the event of a manufacture defect, we normally recommend that you bring the shoes, along with your receipt or proof of purchase such as a debit or credit statement, to your nearest ALDO store and ask to speak with the store manager. The manager will then assess the damage, and see whether the shoes can be exchanged or repaired. Please note that this decision is left at the manager's discretion.
However, if it is not convenient for you to return to one of our stores, you can always contact us with photos of the defective item, the ALDO logo that appears on the product and a copy of your receipt. You can send this information directly to Customer Service: firstname.lastname@example.org.
Once we have this information, we will evaluate the situation and contact you with more options.
We sincerely apologize for any inconvenience and hope to have the chance to serve you again.
ALDO Customer Service