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Custom shirt quest...

post #1 of 11
Thread Starter 

Desperately in need of some new shirts I popped into a local clothing store to check out what they had to offer (were having a sale at the time).  Not fitting anything off the rack (because of my preposterously long arms and body) the sales associate offered to have some made with a longer arms and would add some length to the body.  I was pretty happy with the way the "slim fit" shirt  fit me in my size fit - with a few alterations.  I picked out 3 different fabrics and ordered 3 shirts at $160 each.  I was told they would be ready within 4 weeks.  Four weeks have long since past after paying for the shirts.  I called to inquire, only to learn the sales associate no longer worked there and nobody could tell me the status of the order.  A week later after several phone calls a manager left a message that my shirts were never ordered and that the notes taken by the sales associate were not adequate to place an order.  I could have my money back or come in and repeat the whole process.  This is was my first purchase these guys and I don't really feel like they are interested in my business.  I understand mistakes happen but I would have expected they might try to make up for the inconvenience to retain a costumer rather that a "take it or leave it approach."  Am I being too sensitive here or should I look elsewhere, if so any suggestions on where to get shirts made in Alberta Canada? Harry Rosen?

 

[update: in the end BB did make an effort to retain my business and the issue was resolved satisfactorily]


Edited by NDND2012 - 2/22/13 at 6:12am
post #2 of 11

Start looking around at shirts men are wearing during your workday. It is fairly easy to tell who is wearing the custom ones. Lack of front pocket and some kind of unusual cuff are good indications. When you see someone with a particularly good looking shirt ask where they had it made. I have found this approach works quite well. If you are correct and it is a custom shirt they usually will be more than happy to tell you where it was made. If it is not custom you will have paid a compliment and will also get some other ideas for OTR shirts. You should easily be able to find a much better quality shirt than you were going to get for substantially less. Plan on having to buy 6, 8 or even 10 at a time for the best prices.

post #3 of 11
Calgary gets a few of the travelling tailors who can make a shirt for less than BB (though you might have to wait a bit for the first visit). You can also use one of the MTM internet makers - they are well documented here on CM. Finally, there are a couple local tailors in Calgary but they are more expensive than BB (though the service is also much better). Also, the bigger men's shops will do MTM through Samuelson for about $200+ I think.
post #4 of 11

They can either try to fulfill your order, or they can refund your money. Those are the only reasonable options that I can think of. You're just being a typical, pissy customer. You should be more upset about the fact that you were raped out of $160 each for Brooks Brothers shirts, lol...

 

Beyond that, this is a hilarious story. The sales associate built your expectations up with full-knowledge that he couldn't deliver, but he didn't give a fxck because he was going to be long gone by the time that it came to light. I'd just go in for the refund and never go back. You won't miss much by not shopping at BB...premium prices for middle of the road quality and fit.

 

Look into some of the online made to measure companies.

post #5 of 11
Thread Starter 
Quote:
Originally Posted by VinnyMac View Post

You're just being a typical, pissy customer.

I suppose it is "typical" to be annoyed to have wasted my time playing phone tag for a week and have nothing to show for it.

Might try an online shop.
post #6 of 11
As an aside - I've head great luck with Jantzen by sending them a shirt that fit great and have them duplicate it. Price is $45 - $50. Key is having a shirt that firs you the way you like.
post #7 of 11
Quote:
Originally Posted by NDND2012 View Post


I suppose it is "typical" to be annoyed to have wasted my time playing phone tag for a week and have nothing to show for it.

Might try an online shop.

That's what you get for being a pushover and playing "phone tag." Grow a pair, and move on.

post #8 of 11

If you can provide me your contact details to michael.harney@brooksbrothersstores.com I'll ensure we rectify the situation for you.

 

And my apologies for the challenges you've faced.

 

Regards,

 

Mike

post #9 of 11
Thread Starter 
Hi Mike,

Will contact you, it's not a huge deal though. It was a bit of a nuisance, mostly because I was really looking forward to my new shirts. In the end the manager at Brooks Brothers happily refunded the money and everything was sorted out satisfactorily.

Thanks for the reply.
post #10 of 11
I'd use one of the traveling stores. A guy who works with me does this and the shirts are fine, not top line but reasonable for Calgary.

I've tried the custom stores here and wouldn't bother going back for shirts(Leno comes to mind).

There are also some decent tailors here that you can search for on this site, some are better than others IMO.
post #11 of 11
Quote:
Originally Posted by VinnyMac View Post

That's what you get for being a pushover and playing "phone tag." Grow a pair, and move on.

The douchebaggery is strong within you.
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