Desperately in need of some new shirts I popped into a local clothing store to check out what they had to offer (were having a sale at the time). Not fitting anything off the rack (because of my preposterously long arms and body) the sales associate offered to have some made with a longer arms and would add some length to the body. I was pretty happy with the way the "slim fit" shirt fit me in my size fit - with a few alterations. I picked out 3 different fabrics and ordered 3 shirts at $160 each. I was told they would be ready within 4 weeks. Four weeks have long since past after paying for the shirts. I called to inquire, only to learn the sales associate no longer worked there and nobody could tell me the status of the order. A week later after several phone calls a manager left a message that my shirts were never ordered and that the notes taken by the sales associate were not adequate to place an order. I could have my money back or come in and repeat the whole process. This is was my first purchase these guys and I don't really feel like they are interested in my business. I understand mistakes happen but I would have expected they might try to make up for the inconvenience to retain a costumer rather that a "take it or leave it approach." Am I being too sensitive here or should I look elsewhere, if so any suggestions on where to get shirts made in Alberta Canada? Harry Rosen?
[update: in the end BB did make an effort to retain my business and the issue was resolved satisfactorily]
Edited by NDND2012 - 2/22/13 at 6:12am
