Hi Kenny I will speak to my staff again tomorrow but I wanted to make sure of a few things. From your messages you mentioned you said you didn't want a fused suit, so you actually paid for a half canvas / full canvas surcharge and it wasn't done? If this is the case this is very big issue and I will definitely have a serious talk w/ them. However if you're saying that you had assumed your suit wouldn't be fused since you had purchased a more expensive one then I apologize for the confusion. All our starting prices are for fused suits and there's an option to pay a surcharge for half / full canvas at the INITIAL ordering stage. The staff have to be told prior to suit construction and you need to specify if you want a half canvas or full canvas. Anyhow either way I'd offer you a remake no matter what the case but just wanted to make things clear.
Dear Alex and isolation,
First, we all know that it is irreversible for a suit remake it from fused to full canvas. So useless for any remake.
Second, I am not the people who is keen on gaining petty advantages. If a shop need to pay few more thousand dollars for fabric and money for the tailor, that is not fair for them.
Third, I really really make myself clear to your staff and tailor that I don't want a fused suit and your staff didnt tell me that there are a different between full canvas and half canvass. Just at the date I got my suit, I cant see any full canvas feature on my suit. Then I ask your staff my suit is fused or not. He finally said that is fused and he mention that next time you can add 800 HKD for a full canvass one. At that time, your brother Chris also feel that something happen and ask me any unsatisfactory on the final product. I think it cant have any change after the suit complete, so I didnt say anything of it .
Alex, I am not going to ask you to make another suit for me, I have to make my view point very clear, "I am not asking to gain any benefit just like the gangster" and I dont want to make anyone to loss their job. All is my fault, didnt ask all people clear and write clear on the order form.