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Help, please. Did I just get taken for a ride? Ralph Lauren shoe purchase from Barney's Warehouse.

post #1 of 35
Thread Starter 

All,

 

I'm in need of understanding what exactly I just purchased and if I was absolutely taken for a ride. I own multiple AE's, a few Aldens, and a lovely pair of C&Js; when I purchased these I made the assumption (I know, bad on me) that I was purchasing something like a "C&J for Ralph Lauren" situation. I believe I missed that mark by far. Here's a link to the shoes I purchased (Ralph Lauren, Made in Italy, Denham, retail $550): http://www.barneyswarehouse.com/on/demandware.store/Sites-BNYWS-Site/default/Search-Show?q=denham

 

Here are some pics to help illustrate my inquiry/request for help. I can tell you the leather feels much thinner and the shoe is overall much lighter. After the pictures I have a few questions if anyone can enlighten me.

 

This is a shot of the shoe next to my Strands, you can see a fair amount of wrinkling of the leather despite the fact that I haven't even put them on yet. And the other shoe, for what it's worth, looks like it's been a part of a jumping jack marathon and almost certainly has taken the shape of another wearer's foot. Don't let the camera's flash fool you, the shoe is a near-maroon color, and that slight hint of burnishing towards the toe is strictly lighting, not actually present.

 

 

This is the outsole:

 

 

And these are the only markings inside the shoe - do they lend any info as to the manufacturer?

 

 

So here are my questions:

 

Who the heck made these?

 

Are they of as poor quality as they seem to me?

 

What's with that sole? Is that something of value somewhere, or is it an indicator of a shoddy job/lower quality?

 

There is a mark on the insole: "Vero Cuoio", if I understand it right that just means "real leather", so how can that apply to shoes that are rubber soled?

 

Despite these being "Final Sale", I'm fairly certain I'll be ringing Barney's for a refund given I've purchased the floor model/display shoe, but I am curious to understand if these are really worth their asking price, or if this is the epitome of brand name being used to sell subpar shoes, when they used to stock C&J for Ralph Lauren. Thanks for any help you can provide, my most deep gratitude for your insights.

post #2 of 35
An SA at the mansion mentioned that Sutor makes the cheaper Made in Italy shoes. But they're not made to the same, higher standards of actual Sutor shoes.

If the shoes look used, return them.
post #3 of 35
Thread Starter 

I'm on the path to do just that.

 

I just called Barney's Warehouse customer service and requested they be returned despite being final sale. They've directed me to e-mail them a picture of the shoes in question to validate my request. I'll update (for those with any casual interest) as this progresses. I just couldn't justify spending $300 on keeping the display models of low-quality shoes.

post #4 of 35
They look like shit. That's my two cents
post #5 of 35
With respect, I don't see any issue to be worried about. Different leathers and processes perhaps than what you are accustomed to but for this product at this price did you truly expect a perfect world? They were going to wrinkle anyway. These shoes have done you the courtesy of showing their true nature right up front, which I regard as a courtesy. Bond with them and enjoy.
post #6 of 35
Quote:
Originally Posted by texas_jack View Post

They look like shit. That's my two cents

Agree with this.
post #7 of 35
not a shoe id pay 300 for...or 200 for that matter
post #8 of 35
Not a $300 shoe as said above. Try to return them.
post #9 of 35
So somebody tried them on, walked around a bit, but decided they didn't like them. They were put back into the box, never ultimately sold, and ended up at the warehouse sale.

Barney's fully discloses on that website that what you're buying is final sale.

To compensate you for the risk you take, they offer you a steep discount.

They aren't scratched or beat up. They're fine.

And "Vero Cuoio" refers to the upper, not the sole.

What is it with people thinking that shoes which have been tried on once should be relegated to a dumpster?

Did you plan to put them on display in a glass case?
post #10 of 35
Quote:
Originally Posted by ChiliPalmer View Post

So somebody tried them on, walked around a bit, but decided they didn't like them. They were put back into the box, never ultimately sold, and ended up at the warehouse sale.

Barney's fully discloses on that website that what you're buying is final sale.

To compensate you for the risk you take, they offer you a steep discount.

They aren't scratched or beat up. They're fine.

And "Vero Cuoio" refers to the upper, not the sole.

What is it with people thinking that shoes which have been tried on once should be relegated to a dumpster?

Did you plan to put them on display in a glass case?

Typically, vero cuoio on the insole refers to the insole being real leather. I'd image its a given that a shoe will have a leather upper, especially at this price.

Further, I think his issue is that there is such heavy creasing after just being tried on.

I do agree these are things you consider before you buy them, but alas, not the case here.
post #11 of 35
I think they're part of Black Label. One of the employees at Ralph told me they were getting rid of those rubber soles moving forward though. Either way, they're pretty bad. You should be able to tell from the photos with the squished toe.
post #12 of 35
they don't look goodyear welted to me... 300 bones is a lot of money for a blake stitched shoe w/ rubber soles, they look pretty disposable.
post #13 of 35
^^This.
post #14 of 35
Thread Starter 

All, an update:

 

To address what some have said I'll say this. If I had seen these specific shoes in person, I would have ran away. Upon investigating the second shoe, they were clearly the floor model as the department store sticker was still on the bottom of the shoe. $300 is a lot to drop on a shoe, I spent around that much on each continual pair of AE's I buy. My mistake was a list of assumptions, but my leverage for return boils down to the website not stating that I would be purchasing floor/display model shoes that were in used condition with less-than-satisfactory signs of wear. By doing some searching on their website I found their mission statement where it says they sell "last season's" merchandise for a steep discount. Recognizing they were final sale, I was okay with the idea of purchasing new shoes (they looked good on the site), I will never again make that mistake/assumption. In the future I will defer to my normal stockists and sources of supply and not final sales. If anyone is interested, below is the most recent correspondence. At this point, they are waiting for a 3rd level manager to review and issue a determination. If it's in my favor, no worries. If not, it's off to New York's Department of State, Division of Consumer Protection (with whom I've already made contact).

 

The e-mail:

 

Ma'am/All,

 
I would like to briefly summarize my position so that in the event you need to forward this issue along, you may do so by simply forwarding this e-mail.
 
I purchased the attached shoes (Ralph Lauren Denham) during a Final Sale earlier this week (Online Order No. XXXXX). I paid for expedited shipping and received them yesterday afternoon. Upon opening the box I immediately recognized that these shoes had been worn multiple times before and were not in new condition; and if i may, the leather had not been properly supported between wears as there is significant wrinkling in the shoe's surface. Without trying them on I immediately phoned Barney's Warehouse Customer Service (I spoke with a woman by the name Karen) and was told they wouldn't be accepted for return. After explaining that they were clearly used, she directed me to e-mail a picture of the damage to webservices@barneys.com, and I did so.
 
This morning I received an e-mail advising that the shoes would not be accepted for a refund, citing "the merchandise in our warehouse sale is first quality however, the merchandise and packaging may not be in its original condition". I called the author of said e-mail, Ms. XXXX XXXX, and we had a polite conversation discussing the matter. She explained to me that it should be "understood that these would have been sent in from stores and may have been worn" (paraphrased). I asked if that was listed on the item's sale page, and she replied it was not. I went on to express that I felt defrauded as I had spent a considerable amount of money on clearly worn shoes. She agreed to allow me to send in more pictures of the shoes, which you will find attached below, in support of my request.
 
Just prior to snapping more pictures, I visited the Barney's Warehouse online "About" section and found the following description: "BarneysWarehouse.com is an ongoing off-price site offering legendary steals on past season sale products, including women’s, men’s, and children’s clothing, shoes, and accessories, plus gifts for the home from Chelsea Passage"
This text doesn't mention anything about the merchandise being previously owned, worn, used, or "not in its original condition". 
 
Upon taking more pictures of the shoes, I examined the other shoe (up until this point, I had only examined one shoe from the box, and had not worn either shoe, and still have not) and noticed what looks like a department store's sales tag, indicating that these shoes were indeed likely the floor model at a department store. This can be seen in one of the attached photos. Again, that information had not been presented to me on the item's sales page.
 
I present below picture evidence to support that these shoes were sold in a different condition than in which they were received, and to support my request for a full refund of the purchase price of the shoes plus shipping charges.
 
I've contacted the New York Department of State's Division of Consumer Protection and spoke with them regarding the matter. They have advised that they would hope the matter can be resolved without needing their involvement, but should we not be able to resolve it, they have suggested filing a complaint as soon as I hear a final verdict from Barney's. I have not yet submitted a complaint to their department and will find no need to do so if this matter can be solved per my reasonable and ethical request.
 
The following can be seen in the images:
1. Factory sticker (left heel, gold type) in which the bottom portion of the sticker's type has been erased while the upper portion remains. This indicates extensive friction, likely on the carpet of a department store, in which the heel strike of a man's gate has erased the lower type while leaving the type further up intact. (I apologize how that sounds, I'm an Air Force engineer and I get giddy about details).
2. Excessive wrinkling on the top of the shoe, indicating that have seen extensive walking usage.
3. Slight outsole scuffing on the heel and forefoot of the left shoe. 
 
Thank you for your time and understanding. Please see attached images.
 
Kindest Regards,
XXXX
post #15 of 35
and their response

"all sales are final"
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