LOL, so the explanation is probably that i got a "lemon" suit?
customer service should be calling me back shortly
welp, their customer service has underwhelmed me too. i called in to their HQ and they said they'd get back to me in an hour
a salesman emails me saying to bring the suit back in and they'll handle it. so now i need to get back into manhattan (i live in NJ) and make a damn day of it in order to get my defective suit fixed. not good, suitsupply, not good.