or Connect
Styleforum › Forums › Men's Style › Classic Menswear › G & G and EG shoes on sale at Edwards of Manchester
New Posts  All Forums:Forum Nav:

G & G and EG shoes on sale at Edwards of Manchester - Page 31

post #451 of 463
I would have felt more comfortable waiting if Mark at EoM was more upfront with me about the situation, rather than act incredulous when I bought up the things I heard. He said he would "look into these rumors," but never got back to me, even after a 4-6 weeks of back and forth on the issue. In fact, just a month or two before I contacted EG directly about this, Mark and I were even in talks about how soon I could place another MTO EG order.

It's the lack of transparency that made me feel taking a refund was the best course. The wait time was approaching twice what's normal for EG, Mark was not being honest about the situation, and even getting my emails responded to was increasingly difficult once he knew I had talked to EG about this situation. It's hard to stay the course with a seller like that.

I don't think Dib has considered the worst outcome here possible: that, in the end, neither shoes or a refund are given.
post #452 of 463
Quote:
Originally Posted by dieworkwear View Post


I don't think Dib has considered the worst outcome here possible: that, in the end, neither shoes or a refund are given.

I don't see on what basis they could possibly refuse a refund. I hate to make threads overly legalistic, but if you have paid for goods and they haven't delivered them they are legally obliged to refund you (at the very least). This isn't a grey area, the position and their obligations are clear and I would be incredulous if they refused a refund in these circumstances (and several earlier posts indicate they have given others refunds).

Trust me, I understand the position others are in and the frustration they are facing (I had a similar situation with an online retailer who also delayed delivery for months and months without much communication, but ultimately delivered), I'm just saying that of all of the possible outcomes, simply getting a refund and walking away would not be acceptable to me.
post #453 of 463
Quote:
Originally Posted by Dib View Post

I don't see on what basis they could possibly refuse a refund. I hate to make threads overly legalistic, but if you have paid for goods and they haven't delivered them they are legally obliged to refund you (at the very least). This isn't a grey area, the position and their obligations are clear and I would be incredulous if they refused a refund in these circumstances (and several earlier posts indicate they have given others refunds).

There have been many people who have paid for things and neither received their goods or a refund. Clients of Darren Beaman and Scott Hill come to mind.
post #454 of 463
Quote:
Originally Posted by dieworkwear View Post

There have been many people who have paid for things and neither received their goods or a refund. Clients of Darren Beaman and Scott Hill come to mind.

Sure, but all of my posts have been about EoM, not the others you mention. EoM is still an ongoing, active business and is therefore unlikely to want to default on its legal obligations (and as already mentioned, they have been happy to refund several other customers who have found themselves in this situation).
post #455 of 463
Quote:
Originally Posted by dieworkwear View Post

I would have felt more comfortable waiting if Mark at EoM was more upfront with me about the situation, rather than act incredulous when I bought up the things I heard. He said he would "look into these rumors," but never got back to me, even after a 4-6 weeks of back and forth on the issue. In fact, just a month or two before I contacted EG directly about this, Mark and I were even in talks about how soon I could place another MTO EG order.

It's the lack of transparency that made me feel taking a refund was the best course. The wait time was approaching twice what's normal for EG, Mark was not being honest about the situation, and even getting my emails responded to was increasingly difficult once he knew I had talked to EG about this situation. It's hard to stay the course with a seller like that.

I don't think Dib has considered the worst outcome here possible: that, in the end, neither shoes or a refund are given.

I dont think Mark has any obligation to discuss with a customer their commercial arrangements and whether a supplier is continuing to deal with them. Who knows they may still be trying to negotiate. Mark in any case may have been instructed not to speak with anyone about this. 

 

If EG are not supplying EoM anymore this does not explain why the orders took over a year to be delivered. Did EG say to EoM upfront the orders will take a year? If they did what should EoM have done? Is that acceptable behaviour by EG? Or have EG been stringing EoM along not providing any answers which would explain why Mark was not able to answer us?

 

In my case after waiting about 8 or 9 months I emailed EG for an explanation of the delay which was woefully inadequate. They claimed they received a bad batch of leather. I cancelled my order and was given a refund by EoM. I blame EG for the delay as they are the manufacturer. 

 

My take on this is that EoM took orders that EG did not like being the 20% discount on MTO. As a result they decided to not to business with them anymore but would honor the orders. It would be interesting to know if EG were upfront with EoM that they would give no priority to these orders. That the orders have had significant delays, which has to be EG's responsibility, may have been intentional to damage EoM reputation. 

post #456 of 463
I'm pretty sure it's EG who are the villain in all this, if they have fallen out with EoM they are the ones who should fill their contract obligations and then sever their links. have they explained why they have taken a year to fulfill some of their orders, that sounds like it's being spiteful to me. I've never had a problem with EoM but I'm am now not going to buy the EG shoes I was planning to . EG as the manufacturer should be trying to keep their customers happy not using them as piggy in the middle because they have fallen out with a retailer
post #457 of 463

nahz my dude.  

 

EoM took orders and money upfront.  They did a terrible job communicating with people that they took money from, and lied over over a year about the situation.  You aren't getting your shoes man, might as well get a refund now before they deny you that as well.

post #458 of 463
Got an email about their new website. Best thing is that it looks like their stock is updated in real time. And to thicken the plot, they indeed do have EG shoes in stock.
post #459 of 463
I was wondering what had happened with everyone that had issues ordering from them. Did everyone eventually get their shoes?
post #460 of 463

They still offer the cheapest price for a pair of G&G.

 

I wonder when their next sale is :)?

post #461 of 463
I have been a member of this forum for some time now but never really participate in the comments as I feel I'm not knowledgeable enough to do so. However on this occasion I feel the need to post my experience with Edwards of Manchester.
I'd returned to the UK after living many years in a beach resort, and TBH hadn't worn "proper" shoes for years. I'd been told about Edwards of Manchester and that they would give me expert honest advice. I had decided that I wanted to throw myself in at the deep end and purchase what I believed to be the classic British Brogue, the Trickers Keswick with the massive leather sole.
Anyway, to cut it short, the so called experts sold me a pair of shoes that were two sizes too big and far to wide. I didn't have a clue as to how they should fit and I believed that all the bits of felt that they stuck to the inner heel and under the tongue was acceptable.
Since then I have moved up a scale or two and understand just how a shoe should fit and how dishonest Edwards of Manchester had been. I wrote to them a year or so after the incident but they clearly didn't care. I also informed them that because of their underhand sales tactics I'd never purchase from them again, and this also fell on deaf ears.
It is my experience that Edwards of Manchester only care about the sale and not how the shoe fits. Selling me a shoe two sizes too big is disgraceful.
post #462 of 463
No offence, no felt under the tongue and on the heel can fill up 2 sizes, half a size at max. And if the buyer feels the shoes feels fine at the point of purchase, one would expect to bear at least half the responsibility.

We all paid for our mistakes in sizing, I don't think it's fair to make a blank statement against this store.
post #463 of 463
No offence taken, however I refuse to take any of the blame. I couldn't do more than explain to the store professionals that for twenty years I'd worn nothing but flip flops and sandals and had come to them for professional help. My only blame is that I was totally ignorant about how they should fit, hense I went to "experts" for advice. "No problem Sir, Take a seat Sir, We'll professionally measure your feet Sir, both feet Sir because your left foot may be different to your right." I now know that the machine would have read UK 12 F. Why then did they sell me a 13.5? They knew full well that it was completely the wrong for me but felt absolutely no shame in selling them to me anyway.
You say, Wurger, that we all pay for mistakes in sizing. Maybe so if you're blind buying off the Internet, but not if you go, as I did, to retail specialists. In order to get it right and not make the mistakes I put my trust in professionals who blatantly lied and misled me. Why did they bother to measure my feet if they then ignored the correct measurements?
If putting all my trust in a so called specialist retail outlet was wrong, then I accept some responsibility. If not, no way will I take any blame at all. IMO I was incorrectly sold a product that was not fit for purpose.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Classic Menswear
Styleforum › Forums › Men's Style › Classic Menswear › G & G and EG shoes on sale at Edwards of Manchester