Originally Posted by dieworkwear
I would have felt more comfortable waiting if Mark at EoM was more upfront with me about the situation, rather than act incredulous when I bought up the things I heard. He said he would "look into these rumors," but never got back to me, even after a 4-6 weeks of back and forth on the issue. In fact, just a month or two before I contacted EG directly about this, Mark and I were even in talks about how soon I could place another MTO EG order.
It's the lack of transparency that made me feel taking a refund was the best course. The wait time was approaching twice what's normal for EG, Mark was not being honest about the situation, and even getting my emails responded to was increasingly difficult once he knew I had talked to EG about this situation. It's hard to stay the course with a seller like that.
I don't think Dib has considered the worst outcome here possible: that, in the end, neither shoes or a refund are given.
I dont think Mark has any obligation to discuss with a customer their commercial arrangements and whether a supplier is continuing to deal with them. Who knows they may still be trying to negotiate. Mark in any case may have been instructed not to speak with anyone about this.
If EG are not supplying EoM anymore this does not explain why the orders took over a year to be delivered. Did EG say to EoM upfront the orders will take a year? If they did what should EoM have done? Is that acceptable behaviour by EG? Or have EG been stringing EoM along not providing any answers which would explain why Mark was not able to answer us?
In my case after waiting about 8 or 9 months I emailed EG for an explanation of the delay which was woefully inadequate. They claimed they received a bad batch of leather. I cancelled my order and was given a refund by EoM. I blame EG for the delay as they are the manufacturer.
My take on this is that EoM took orders that EG did not like being the 20% discount on MTO. As a result they decided to not to business with them anymore but would honor the orders. It would be interesting to know if EG were upfront with EoM that they would give no priority to these orders. That the orders have had significant delays, which has to be EG's responsibility, may have been intentional to damage EoM reputation.