Originally Posted by scohrdarkshadow
This is awesome. I want to thank Alexsf for tirelessly working with the post office to get my package out of italy, and to Sam Hober for going out of his way to give so much help and advice as well as all the other members of styleforum who chipped in with advice and kind words of their own.
Yes, now hopefully it doesn't get stuck in customs for another month
Actually it is very rare for packages to get stuck in customs (as in one out of thousands) and from the post office message you can't say where the slow up was.
The good news is that you are now eligible (after delivery) to have your postage refunded
due to the delay - again standard EMS post office procedure all over the world.
With registered mail there would be no refund and typically much slower delivery times and lower postage costs.
More likely than not you would have had your package two weeks ago if the trace/refund request had been made after 10 days and the package had not showed up. The reason is very simple the post office doesn't like to make refunds so when you ask for a refund they find your package quickly.