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Official Customs, Duties, and International Shipping Questions and Stories Thread - Page 7

post #91 of 424

Just got a pair of N&F jeans from Hypebeast through FedEx. $10 shipping (Arrived in 2 days from HK to Canada) and no duties. Favourite store now. 

post #92 of 424
So I ordered a WWM jacket (American made) from Oi Polloi. They shipped via DHL & didn't indicate that the jacket was American made, so I got hit with customs.

I contacted DHL & they first said that there was nothing they could do. I called back later & the person I spoke to told me that the only remedy was to have them file a report with customs, for which they would charge me $75. I asked this person and the manager I spoke to later if I could file the report myself. Each time, they told me that was impossible. When I pointed out that the erroneous customs charge was less than the $75 they planned to charge me, they said, once again, that that was the only option.

Of course they were lying. Customs provides a form that anyone can use to dispute a customs charge, and they don't charge a filing fee. When I got the form, I called DHL to get the information I needed to fill in (codes for the port of entry & a few other things), and they refused to give me the information.

In the meantime, Oi Polloi has been completely useless. I've emailed them several times, and they keep telling me they'll get back to me. It's been over a month now, & no progress.
post #93 of 424
Quote:
Originally Posted by sjmin209 View Post

So I ordered a WWM jacket (American made) from Oi Polloi. They shipped via DHL & didn't indicate that the jacket was American made, so I got hit with customs.

I contacted DHL & they first said that there was nothing they could do. I called back later & the person I spoke to told me that the only remedy was to have them file a report with customs, for which they would charge me $75. I asked this person and the manager I spoke to later if I could file the report myself. Each time, they told me that was impossible. When I pointed out that the erroneous customs charge was less than the $75 they planned to charge me, they said, once again, that that was the only option.

Of course they were lying. Customs provides a form that anyone can use to dispute a customs charge, and they don't charge a filing fee. When I got the form, I called DHL to get the information I needed to fill in (codes for the port of entry & a few other things), and they refused to give me the information.

In the meantime, Oi Polloi has been completely useless. I've emailed them several times, and they keep telling me they'll get back to me. It's been over a month now, & no progress.

Well now I am nervous frown.gif
post #94 of 424
Well, Oi Polloi did finally get back to me, only to tell me that they couldn't (or wouldn't) do anything on their end to help me. In other news, I just had a completely pain free experience with oki-ni.
post #95 of 424
Has anyone received shipments through Colissimo? Did you get hit with customs?

Does anyone know what service they use for US deliveries?
post #96 of 424
Colissimo should just deliver in the US via USPS, and I haven't ever gotten hit by customs with them.
post #97 of 424
Yep what severisth said. I have recieved 3 orders from Colissimo (thru USPS) and haven't been hit by customs.
post #98 of 424
I've tried tracking the item sent thru Colissimo via usps and nothing shows, which is strange as other posted items from the EU usually are trackable on the usps site. I hope it shows up soon, it's been about 20 days now.
post #99 of 424

Anyone have experience with http://www.countryattire.com/ ?

 

They ship to US via Royal Mail Airmail, or courier such as DPD, so i'm hoping the fees won't be ridiculous.

post #100 of 424
Anybody have experience ordering form flannels fashion to the us?
post #101 of 424

Ordered one of the BaBar print shirts from The Goodhood Store. Shipped via UPS and I was hit with $52 in fees on a $210 package. Good times.

post #102 of 424
HOPING TO GET SOME QUICK HELP... Anyone know if Triads deducts VAT and is how? Not getting a reply back from them.
post #103 of 424
They deduct vat as of 3 months ago when I asked. I think they credit you back after you check out.
post #104 of 424
Anyone buy from TBS lately? Remember someone saying they got hit with duties couple months ago.
post #105 of 424
Quote:
Originally Posted by NaTionS View Post

Anyone buy from TBS lately? Remember someone saying they got hit with duties couple months ago.

Yeah, ordered from TBS a two weeks ago. 900 euro item, no duties. Thank god, I would have been hit hard. By far my favorite shop, super fast shipping and very friendly customer service.

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