I just recently noticed that Brooks Brothers recently (as in, during fall 2012) changed their return/exchange policy in what I consider to be a negative way. I'm kind of disappointed and irritated about this, and I'm sure I'm not the only one. Just wanted to mention it and see how folks feel about it, and bring it to peeps' attention if they've not noticed it.
Basically, Brooks Brothers has always unconditionally guaranteed their merchandise. In other words, no time limit on returns, and you could basically return stuff at any time and for any reason. That is no more. I linked to the new policy above, and it seems they will definitely take returns on saleable merchandise within 90 days, along with items that have "legitimate manufacturer's defects", with no definition of what that means.
I worked for Brooks for nearly a decade, so I am really familiar with the company, merchandise, policies, etc. I found it to be a bit ungentlemanly when dudes would take advantage of the generous return policy that existed, and roll into the store, peel off the hole-ridden socks they were wearing (yes, this happened), claim they "weren't wearing well" and ask for new ones.
Still, the old return policy did more good than harm, in my view, and made people like me loyal to the company, long after I left. I don't return much or anything, but all things equal between two companies' merchandise, I could justify the higher price point on the Brooks stuff, since it was guaranteed. Just peace of mind and all.
Anyone else annoyed by this?