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Odd experience at Tourneau (and did I do the right thing?) - Page 3

post #31 of 37
I second all the opinions offered so far on Tourneau. It's really a shame that for such a well-presenced establishment, the overall service to the average customer is something close to outright disrespect and sometimes fraud. After one very unsavory personal incidence with Tourneau, I swore I'll never visit any of its stores. I still don't.
post #32 of 37
Last time I went to Tourneau I was a very difficult customer, asking to see vintage pieces and asking particularly esoteric questions.
post #33 of 37
Quote:
Originally Posted by LabelKing View Post
Last time I went to Tourneau I was a very difficult customer, asking to see vintage pieces and asking particularly esoteric questions.
I have a difficult time imagining that.
post #34 of 37
Quote:
Originally Posted by Master Shake View Post
I have a difficult time imagining that.

My revenge on slick ricks. Incidentally, they were all wearing needlessly ornate ties in huge Windsors.
post #35 of 37
I have also had a terrible experience at Tourneau in Manhattan. This was back in 2002. I took my Rolex in to get an external cleaning. Was told it would be ready in a few hours. The first examined the watch and made notes as to the state of the watch. When I came back to pick up the watch, it was certainly cleaned up, but I realized to my horror that it had stopped. I brought this to their attention. The arrogant salesman condescendingly asked me "are you sure it was working when you brought it in?". They had not ticked that box "not working" when they examined it, but he kept insisting that it 'probably wasn't working' when I brought it in. It was fuming. In the end, they told me they would fix it. A few days later with no response, I called in. They told me I need to produce a warranty card. If I don't it would be expensive to repair. I told them I didn't have it and that it didn't matter since they were the ones who had broken it. To cut a long story short, it took weeks on unreturned phone calls and more accusations that I had brought in a defective watch. Only when I started mentioning legal action, did anything get done. I got my watch back in working order with no charges, but it was an awful experience. Oh, and a few years back, my mother in Houston took her $40,000 Patek in to get cleaned there. It was ruined and she never got any money back. Stay away from Tourneau at all costs!
post #36 of 37
it is stories like these that get a fire burning in my stomach.

im glad for you but your mother needs some justice done for her.
tourneau, paypal,ebay. so far these are the ones on my to do list for some (no comment) in the future.
post #37 of 37
Thumbs down. Many internal problems and instability within the company, which show both with customers and employees. Avoid. A smaller outfit will most likely have better prices, service, and customer relations.
Edited by atempalski - 3/3/13 at 12:08pm
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