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Dear Customers and Christmas Shoppers

post #1 of 20
Thread Starter 
Dear Customers;

Please please take a chill pill before you leave the house. The people working retail are there because they have to be there; you are there voluntarily. Don't come into a store with an attitude. Salespeople want to help you, but you're not the only person in the store, you know.

If you "just have a question", it is still not ok to interrupt when an employee is helping another customer. Wait your turn, or at least wait until you can ask in between customers.

Don't bring your wild screaming children with you. Salespeople are not babysitters, and if they are kept busy tidying after your little monsters destroy a department they won't have any time to help customers find things.

When you're in the checkout line, please look for the sign that says "Line forms here" or "Please wait here", and stay there until you are called by the cashier. And when you are called, go. Don't make them call you twice. Hang up your phone before getting in line. Nobody wants to listen to you blather on about stuff and you can't listen to the cashier. Have your money ready.

Don't get angry with the cashier when they tell you about promotions or offers or ask if you want to contribute to a charity. It's part of their job. Saying "no, thanks!" is fine, please don't go on and on about how memberships should be free or the prices are too high or you already donate half your salary to charity. None of the employees in the store have any control over the price of things so complaining to them is a waste of your time. If you don't like something, write to the corporate office.

Don't be the kind of person about whom people say, when they see you finally leave, "I am so glad I don't live with that fucktard!

Happy Holidays,

From every Sales Assistant, Shelf stacker and Cashier in every shop in the Western world.


*********************************************************************************************************************************************

Shopping at this time of year can be tough as a customer but I promise you that its harder for a sales assistant earning minimum wage.
post #2 of 20
It drives me nuts when I see customers berating retail employees about store policies that they obviously had no part in creating. I see this a lot at Petco, where they often ask if you'd like to donate some money to a local animal shelter. The cashiers are not doing that on their own initiative, obviously.
post #3 of 20
Thread Starter 
I used to do some consulting work for some Hugo Boss franchises and regularly heard customers telling employees that their brand was too expensive or that "you clearly don't want my custom if you wont give me a discount!" It takes a lot of willpower not to step in and give a customer hell.

I'm sad to say that more often than not it is Chinese customers who are most rude to staff; the English are very polite and Americans are generally so nice that you want to hug them. I've had Chinese customers spit on the floor, throw items at staff "test" items by ripping them apart.

At the end of the day its an ordinary person who has to get on an overcrowded bus after a 10 hour days serving people, not some playboy that lives the life you see in the brand's advertising.
post #4 of 20
Quote:
Originally Posted by Blackhood View Post

Americans are generally so nice that you want to hug them.
shog[1].gif
post #5 of 20
Quote:
Originally Posted by Blackhood View Post

Americans are generally so nice that you want to hug them.

Que? confused.gif

post #6 of 20

Perhaps just American tourists? Besides, Walmart is not the best population sample for us.

 

Well...maybe it is...*sigh*
 

post #7 of 20
American shoppers just like to rassle a li'l bit, ain't nothin' wrong with that.
post #8 of 20
I've never seen such a barbaric civilization.
post #9 of 20
^ believe me the mainland chinese are waaaaaay worse than that and given the same circumstances it won't be far fetched to expect the store to either go full-on riot or to burn down in ashes.
post #10 of 20
Thread Starter 
It makes me sad; I love retail and throughout the year it feels good to use your knowledge and experience to help people get what they need. All it takes is a few customers to treat you like shit and you are reminded how little people value your efforts and those of your staff. It is especially galling when it is a cultural barrier as with the Chinese and Russians, because there is simply no way to explain that they are being cocks.
post #11 of 20
Having been apart of some management meetings during my retail job experience and hearing the store manager saying that cashiers are probably the most important employee in a store because they take the majority of backlash from customers when something isn't in stock or they're generally having a bad day (I've seen/heard some customers taking their generally shitty life out on some cashiers and making them cry, sometimes first day on the job). I can only imagine what some customers were like this week because their sought-after $200 knock-off tv was out of stock and they waited 5 days for it. What I don't understand is, peoples willingness to stand in a line for a few days to save a few hundred dollars on things they don't need when they could have worked those days and potentially made more money + holiday pay if americans get that on thanksgiving/black friday.
post #12 of 20
I can't stand being in retail stores during the holidays due to the customers. I've been ordering online almost exclusively the last few years and am very satisfied with that.
post #13 of 20
+1 to this; I still work part-time in retail for fun on top of my full-time job because I enjoy the social aspect of it. The vast majority of people are gracious and understanding, but certain people are just meant to test one's faith in humanity. Most of the stuff doesn't get to me, but there are a select few behaviours that are infuriating. The entitled shopper is the absolute worst - just because you spend thousands here doesn't make you better than anyone else, nor does it entitle you to special deals when others don't get them. Lack of social etiquette is frustrating too; namely, the people who couldn't possibly wait three minutes to talk on their cellphone. And the eastern Europeans... no, no deals. You don't get a deal, and you can't haggle in a retail storefront. Yes, that was 50% off one week ago, not today. You should've bought it then.... so tempted to respond in a Borat voice.

I've got to say, Canadian retail is a different animal from the American side altogether - every time I go shopping in the US, I'm astounded at how customers behave.
post #14 of 20
Quote:
Originally Posted by FidelCashflow View Post

Que? confused.gif

Quote:
Originally Posted by Claghorn View Post

Perhaps just American tourists? Besides, Walmart is not the best population sample for us.

Well...maybe it is...*sigh*

 

there has to be some order to that store. what does it say about Walmart letting everyone go nuts
post #15 of 20
Quote:
Originally Posted by dragon8 View Post

there has to be some order to that store. what does it say about Walmart letting everyone go nuts

At that point its too out of control - if I were working there, I'd refuse to try and get in the middle of that. One walmart worker was trampled to death in a black Friday stampede last year.
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