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Exquisite Trimmings - Based in London, UK - Official Affiliate Thread - Page 40

post #586 of 594
Try communicating with Jamison over at Howard Yount.

Still....wonderful pants....
post #587 of 594
Quote:
Originally Posted by Grammaton Cleric View Post

^ Frankly, his customer service is atrocious. I know he must have some growing pains, but that's no excuse for taking 2-3 weeks to mail out anything, and never responding to emails. He really needs to work this out.

Yeah I can only agree. He also need to upgrade his webstore system, it doesn't update at all.

If the store is a one-man operation, he seriously need to manage email replies proactively.
post #588 of 594
Quote:
Originally Posted by Claghorn View Post

Try communicating with Jamison over at Howard Yount.

Still....wonderful pants....

It's worse??
post #589 of 594
Quote:
Originally Posted by Claghorn View Post

Try communicating with Jamison over at Howard Yount.

Still....wonderful pants....
I was just going to say Shaya has done a Howard Yount, which is a pity because he's a nice bloke.
post #590 of 594

Shaya's normally pretty good, but as he's one man, when he's away, he's away - I guess he's been doing something for the Passover holiday.  But what I do know is that he will come good - one of the most generous and pleasant vendors I've dealt with; I think he and Rob of Yellow Hook are at the top of that list.  As for Howard Yount, I also had an issue with Jamison for a while, but again he came through in the end.  We're talking about guys running businesses from their homes, not Amazon.  And reading through their respective threads, there's never been anyone ripped off by any of them, so it's just a matter of taking a deep breath and letting it work itself out.

post #591 of 594
What your describing above, the "it'll work itself out eventually" type of service isn't really acceptable to me, as someone who also runs their business from home. It should make it easier not harder to communicate. Between smart phones, iPads and laptops we are connected more than ever. A couple of days is acceptable, not a couple of weeks. Maybe I just have too high a service expectations on myself! but I don't think that's the case.
post #592 of 594
I can also vouch for Shaya that he is a top bloke to deal with. I can understand your point about him not picking some emails as result it portrays as if he is not professional in his dealings but I can assure you that he will come good.
As Mimo pointed out he is celebrating the Passover/festival taking place so it's possible he is not available till whenever his out of office email states. Patience is virtue so stay calm my forum member.
post #593 of 594
Quote:
Originally Posted by greasymonkey View Post

I can also vouch for Shaya that he is a top bloke to deal with. I can understand your point about him not picking some emails as result it portrays as if he is not professional in his dealings but I can assure you that he will come good.
As Mimo pointed out he is celebrating the Passover/festival taking place so it's possible he is not available till whenever his out of office email states. Patience is virtue so stay calm my forum member.

 

Quote:
Originally Posted by mimo View Post
 

Shaya's normally pretty good, but as he's one man, when he's away, he's away - I guess he's been doing something for the Passover holiday.  But what I do know is that he will come good - one of the most generous and pleasant vendors I've dealt with; I think he and Rob of Yellow Hook are at the top of that list.  As for Howard Yount, I also had an issue with Jamison for a while, but again he came through in the end.  We're talking about guys running businesses from their homes, not Amazon.  And reading through their respective threads, there's never been anyone ripped off by any of them, so it's just a matter of taking a deep breath and letting it work itself out.

 

I am sure he is a nice bloke. It is true that the order does get delivered eventually because i have purchased several times from him. The problem here is the communication, he should not take so long to reply or even ignore emails. I am not expecting top-notch service but at least a reply.

 

I have no response from him even before he set the email auto-reply. This means he must have already seen my email since he needs to set the auto-reply.

 

Anyhow, i just hope he can improve on this and hopefully i can receive my orders soon.

post #594 of 594
Quote:
Originally Posted by Henry Carter View Post

What your describing above, the "it'll work itself out eventually" type of service isn't really acceptable to me, as someone who also runs their business from home. It should make it easier not harder to communicate. Between smart phones, iPads and laptops we are connected more than ever. A couple of days is acceptable, not a couple of weeks. Maybe I just have too high a service expectations on myself! but I don't think that's the case.

 

Actually, I agree with you.  And I should add you to that list of top blokes to deal with!  I've not had to wait more than a day or two for Shaya before so this one seems a bit odd, even with the holiday.

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