I knocked my toe on the underside of an open desk draw the other day and the corner of it took a pretty nasty chunk out of my shoe. It is really quite deep - you can really feel it when you rub your finger over it. When I did it, the damaged area was white in colour.
I have tried to polish it out to make it look better, but I doubt any amount of polish will completely repair this.
I was wondering about sending the shoes back to Church's for repair, but not sure if they would repair something like this. Possibly put a new toe cap on the shoe?
The shoes are relatively new (only owned them for about 6 months) so the soles are not in any need of repair yet and shoes are still in good shape apart from this damage.
Also, I bought from Austin Reed. If I do send them back to Church's for repair should I do it through Austin Reed or Church's direct? (Will AR add an extra charge on top? Or is it safer to deal with a shop I can actually go in and speak to, rather than doing it all via phone and post?)
I have attached pictures of the damage so you can see. (After I have tried to polish it out.)