Dear Mr. _______
I am very sorry to learn of the problem you have experienced with your Jermyn III shoes. thank you for your clear photographs.
Let me first of all apologise for this having happened, but let me also reassure you that the problem, whilst it looks unsightly, is largely a cosmetic one. To achieve a clean finish on the soles, we cut a channel lip into the sole edge, lift it to stitch it and then glue it down over the stitches. It is very rare for this channel lip to lift when the shoes have not been worn prematurely in wet conditions, so I am sorry that this is what has occurred with your pair. Thankfully this is easily remedied by strongly re-securing and waxing the channel lip back in place.
Ideally, our shop in Dubai will be able to do this for you. I have written an email to them to ask them if they are able to, and will contact you upon their reply. If, for any reason they are not able to do the work, we will make arrangements to do it here and swiftly return the shoes to you.
Once again, my apologies for the inconvenience. I will be in touch soon.
With kind regards