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Elite Suits - Official Affiliate Thread - Page 26

post #376 of 443
Quote:
Originally Posted by JimmyHoffa View Post
 

That's the problem. There is no where to visit!

 

Well for $450 Beijing Collection or perhaps the Shanghai if full canvas still sounds like the best deal on the net. There's always the possibility to alter at their cost etc. Comparing them with let's say Benjamin at $525, I'll still give Elite which goes farther being MTM a try. Will post pics later for your reference.

post #377 of 443
Thread Starter 

One of the things I like about this business is that most of the customers are great people and the feedback I receive is overwhelmingly positive. Woke up this morning to two emails from customers. The first from a customer in Texas who bought a suit and a couple of pair of trousers

 

Quote:
The 1st suit came in, and trousers. Very happy....all trousers are perfect

 

A couple of minor tweaks to his measurements and an Almost Bespoke Clissold Suit is on it's way

 

Hopefully he will be as happy with his Clissold suit as this customer from Sweden was with his

 

Quote:
Again, I'd like to thank you for the Clissold suit, it is simply perfect (and I'm picky). I like it a lot myself, and I've gotten quite a few spontaneous complements about it.

A high quality fully hand tailored suit made from top grade English fabric is always going to stand out from the pack.

post #378 of 443

Hi All,

 

I've been a bit slack and haven't posted up my thoughts on purchasing from elite suits. In September I took the plunge and went all out and got the milan collection + almost bespoke for $1,198.

 

I was a bit hesitant at the whole buying a suit online thing as most of my suits have been purchased in a store and are mtm. My mtm measure ones were done in china and cost about $100 lol so I was keen to see the difference.

 

Elite suits lets you do 2 versions, one is via the measurements as a current well fitting suit and another just by measuring your body size. I started by measuring my bodysize because my suits weren't the best fitting and were mainly too big. Measuring myself was quite a challenge I must say and I found it quite difficult as the end result would vary. I had the missus measure me a few times too and that varied. I'm not sure if it was myself, but for me I would have liked a better guide as to the points to measure. I was getting quite confused whether I should go seam to seam or whether I could just go end to end and go past seams etc. However, as I said, could be just me.

 

Simon was great in advising me about my measurement discrepancies and there was much toing and froing over a matter of weeks. I'm glad that he gives the measurements a quick QA because my measurements were way off. The suit itself takes about a month to get delivered but I'd recommend leaving yourself 2-3 months before you need the suit, incase you have issues with measurements and/or something else. The something else for me was receiving a suit fabric I didn't order. I was pretty excited to receive the suit after having wait a month for it and to my dismay when I opened the package it was not what I ordered. I emailed Simon straight away and to his credit, he admitted an error and assured me that he would get another remade straight away.

 

I must admit, this error also allowed me to refine my measurements more which helped with the final suit. My second suit arrived another month later and the fabric was brilliant. It was definitely better than anything I've gotten made in China and the material felt good. I did have an issue with the pants being too tight. I notice the measurements you provide is not quite exact to what is made, I'm not sure whether it's so all measurements are aligned or whether it is just minor human error. If you're buying then I think you should err on the side of caution and make it slightly bigger just incase!

 

The pants for me was tight and after a wash would've probably shrunk even more(still haven't washed! ;)) I emailed Simon wanting to buy another pair of pants and to my surprise Simon mentioned he'll give me 2 pairs for the price of 1 ! The other pair would be for the incorrect suit which now made it usable. Simon didn't need to do this and it was a great gesture and for me represented good service. The pants took about another month to arrive interesting enough though.. but I'm fine with this as I had no date that I needed the suit by.

 

I have the almost bespoke suit left to be made, which I think I'll do soon, and I'm quite looking forward to it. It has been an interesting experience so far ordering online, measuring myself etc. Simon has been very helpful.

 

I'm not a pro on suits, but I'm very happy with what I received so far :)

 

I have more refinements to go, namely making the back a bit wider so i can stretch the arms forward more, but feel free to give some tips :)

 

 

 

post #379 of 443
Quote:
Originally Posted by dohare View Post

this thread reads like if Bernie Madoff ran an online mtm suit company.
Bernie would've made it less wordy and more elegant while arriving, in essence, to the same result.
post #380 of 443
Quote:
Originally Posted by darkice View Post


The pants for me was tight and after a wash would've probably shrunk even more(still haven't washed! wink.gif)

Please, please don't wash your pants.

If you wash them, they most likely will shrink, but you should *not* wash them.

When they need to be cleaned - which should only be a couple of times a year at most unless you spill something on them - you should take them to a dry cleaner. Clothes should not shrink as a result of dry cleaning.
post #381 of 443
good tip! will keep that in mind. those home steamers should do the same trick?
post #382 of 443
Quote:
Originally Posted by darkice View Post

good tip! will keep that in mind. those home steamers should do the same trick?

Generally one doesn't button the bottom button on a jacket either. FYI.
post #383 of 443
Thread Starter 
Quote:
Originally Posted by darkice View Post
 

Hi All,

 

I've been a bit slack and haven't posted up my thoughts on purchasing from elite suits. In September I took the plunge and went all out and got the milan collection + almost bespoke for $1,198.

 

 

This is a lengthy post just a couple up in the thread. I think it highlights a few issues

 

1. Sometimes mistakes just happen.

 

As much as we try to be perfect occasionally something slips through. In this case the fabric choice was changed but we made the suit in the first selected fabric rather than the final choice.

 

2. We fixed it immediately

 

I can tell you from experience that when you order something online and what's delivered isn't what you ordered you start to panic. You ask yourself is this company going to fix it and even if they do how much hassle is it going to be? Once again from experience I can tell you that there are parts of the world where customer service in this area isn't as good as it should be.

 

Darkice emailed us. A quick investigation discovered where the problem was and how it happened and five minutes after I read his email I replied that we acknowledged that we had made an error and exactly what we were going to do to fix it. While nobody likes mistakes I'm sure our quick and decisive response answered any anxiety he may have had.

 

I'll also point out that the suit in question was the heavily discounted Milan Suit that we sell as a loss leader to encourage customers to try our fully hand stitched suits. This deal does come with some restrictions but when it's our mistake it's our problem to fix.

 

3. We source our own fabrics.

 

Unlike most suit retailers who simply take the order and send it one of the big suit factories and let them supply the fabric we source our own. This lets us control the quality and we have a few fabric merchants in both Asia and England who find us great fabrics at affordable prices. Darkice said in his post

 

"The fabric was brilliant. It was definitely better than anything I've gotten made in China and the material felt good." 

 

This is fairly typical of the response we get on our fabrics. I get many emails from customers who were very surprised at the quality of the fabric for the price they paid. Our high quality English cloths, combined with the fully hand stitch tailoring, are a fantastic bargain.

 

Darkice now has a good fitting suit we can now use as a template for his almost bespoke suit. This will ensure a very close fit for such a fine suit. So he has one hand made full canvas suit in a quality fabric and one fully hand stitched suit in a world's best quality English cloth for AUD$1,199 which makes each suit around $550 in US dollars. I think this is the best suit deal available anywhere

post #384 of 443
Thread Starter 

A tale of two suits. Which one would you buy?

post #385 of 443
Thread Starter 
Quote:
Originally Posted by darkice View Post

good tip! will keep that in mind. those home steamers should do the same trick?

Yes. This is something I strongly recommend. If you own good suits you need a steamer. Not only will it remove any wrinkles it will also kill the bacteria that cause odours. A quick wipe with a slightly damp cloth will remove any minor marks from your suit so you will have a wrinkle and odour free clean suit that you should only have dry cleaned twice a year.

 

Unfortunately though when I went to use my steamer on this suit all the lights come on but nothing heated up. I can only suppose that the element is broken so please forgive me if these shots aren't as good as we all would have liked

 

A suit made for one of our customers. Sorry about the wrinkles but without the steamer I was unable to smooth them out before sending the suit on. It's also a largish suit that doesn't sit on the mannequin that well but you can still see most of the details

 

 

The fabric is a nice brownish grey prince of wales check

 

 

four working buttons on the sleeves and all buttonholes have been completely hand stitched

 

 

Blue bemberg lining with the normal internal chest pockets, a pen pocket and a mobile phone pocket on the other side

 

 

I wish the tailor had used a contrasting thread that would have shown up the full hand stitching better but you can see the detail if you look closely

 

 

Elasticised side tabs on the trousers instead of belt loops

 

 

This is a very nice suit that will far better on the client than it does on a simple mannequin 

post #386 of 443
Thread Starter 

One suit that is becoming more and more popular is the Huddersfield Cloth specials. These are basically end of roll specials that they are heavily discounting to clear and some of the prices on what is beautiful cloth are spectacular. We send the cloth to our specialist bespoke tailors who make the suit completely by hand. No machine sewing here, all 4,000+ stitches are done by hand like tailors have been doing for centuries.

 

Add the Milan Suit special and you have two great suits for around USD$1,110. That's around USD$555 each for two full canvas suits individually hand made by trained and experienced tailors. When you compare that to what you pay for two mass produced machine sewn fused suits it's no wonder people are seeing the value. World class fabrics combined with world class tailoring make a world class suit.

 

One thing that seems to be the trend at the moment is blue suits. Lately everybody wants a plain navy or a navy with pinstripe. Luckily Huddersfield Cloth are offering a large range of navy fabrics at these heavily discounted prices. Here is the fabric chosen for the next suit we're making for an Elite suits customer. It's a s130's 100% pure merino wool fabric in a navy with a white pinstripe. At 280gsm it's a suit suitable for all year round

 

*

 

At $999 for a two piece suit it's a bargain

post #387 of 443
Thread Starter 

A couple of emails in my inbox this morning

 

Quote:

Hi Simon, Jessica

 
Just a note to say that the suit arrived today, and I'm very happy with how it's turned out. The fit is much better than I could have hoped for; a couple of adjustments needed but didn't expect things to be so near the first time. Trousers and waistcoat are perfect. 

Cheers for all your patience and hard work, and I'll be considering another order some time in the near future.
 
Quote:
 
Hey Simon,
 
The suit and shirt arrived today. Everything looks great! Thanks

Two more customers who took the time to let me know how pleased they are with their suits. I'm sure they have now joined the growing band of customers that now have Elite Suits as their Go To tailor.

post #388 of 443

Hi Simon,

 

I've been reading through this thread and i have a few things to say.

 

1.  Great Website.  For those of us who can look past the presentation there is a wealth of knowledge and education for a guy who knows very little about suits.    For those of us that know a little about google rankings and how to get good native google results (Search Engine Optimisation), your high word content and low graphic content serves you well.  I'm not sure if this is deliberate, frankly i feel that your 'verbose' way is more about passion and education than it is about selling.  Having said that, i think you use exactly the amount of word required to educate, therefore you are not verbose on your website. 

 

2.  Marketing.  Contrary to some opinion, i think you hit your target market perfectly.  Those of us who want a suit and need some education, and indeed those among us that like to research our purchases and avoid paying too much.  The savvy but fashion 'newbie'.  Those of us who see past brands and hype and presentation to get to the core of what we want.  The best possible outcome.  

 

3.  Fit - From all my research regarding MTM and Bespoke, from all the arguments about fused vs half & full canvas, taking into account all the materials - here's why, as a prospective purchaser, I will probably not purchase from you.  I agree that you use the best processes and fabrics and a great price, but as a novice who has educated themselves over the past week from shopping in a store to now considering (in Australia) germanicos, carbone, p johnson, and having emailed you personally i simply cannot take the risk of an ill fitting suit through my lack of knowledge.

 

Getting a discount suit while at the same time committing to another suit is a recipe for potential disaster.  I really need the help and effort for you to ally yourself with a tailor in each major city to bridge this chasm of confidence through not being able to be confident of measurements taken by myself regardless of how well written your guide is.  Start in Melbourne please :)

 

Even at 199 it just seems ludicrous to purchase that as a test case while also being asked to commit to a rock star and royalty package for 2500!!??

 

You need to address this FIT situation.  If i already had a great fitting suit I would happily use you by sending that one off but i don't.

 

So that's 3 suits you're probably not going to get because as a savvy quick learning novice suit purchaser i simply cannot get past the fundamental issue of FIT when buying a suit through you.

 

 

Fix this issue and you will have even more success with people like me!!

post #389 of 443
Thread Starter 
Quote:

 

 

3.  Fit - From all my research regarding MTM and Bespoke, from all the arguments about fused vs half & full canvas, taking into account all the materials - here's why, as a prospective purchaser, I will probably not purchase from you.  I agree that you use the best processes and fabrics and a great price, but as a novice who has educated themselves over the past week from shopping in a store to now considering (in Australia) germanicos, carbone, p johnson, and having emailed you personally i simply cannot take the risk of an ill fitting suit through my lack of knowledge.

 

 

Hi Sleeprequired and thanks for the feedback

 

I suppose that as I'm in the industry I'll never understand people's trepidation in ordering a MTM suit online. I've said many times that the measurement process isn't rocket science. If you follow the instructions on the measurement form then you should be OK. To help you even more we have put a number of tips, including a number of videos showing how each measurement is supposed to be taken and how to get your measurements even more accurate on our blog which you can read HERE. If you take the time to read each post and follow the tips then your first suit should be a reasonably close fit. If you get the shoulder and the lengths (jacket, sleeves, outseam) measurements accurate then at most all your first suit should need is a minor and inexpensive tweak to get the fit that suits your individual preference. The tailors will add a standard allowance to your measurements for body movement but everybody has their own idea of how close to the body a suit should be cut. I've had customers send me pictures which at first look make me think the suit is either close to perfect or maybe a tad tight but when you read the email they want it adjusted even tighter while others want a bit more room.

 

Anyone handy with a tape measure should be able to get a fair good set of measurements. I had one customer who had a carpenter who was doing some work at his home measure him. He was buying a $1,299 Taylor and Lodge suit and when the suit was delivered he emailed me to say it fitted perfectly. Just about every suburb today has at least one alteration place. Print off the measurement form and offer them $20 to measure you and I'm sure they will jump at the money.

 

However, as you wrote their are many places that will measure you up and make the suit. Yet they do very little different to any of the online suit retailers. They get a set of measurements and send those off to a suit factory either in Asia or Eastern Europe who make the suit. Their tailors have no magical ability to do something special with a set of measurements than our, or any other tailors. They will take the measurements and add an allowance for body movement and send the finished suit back to the retailer. 

 

The difference is that when the finished suit arrives they will call you in for a fitting and then have the finished suit altered to fit better. It's a great service but is isn't done for free as it's included in the price of the suit. They usually charge around $1,000 to $1,500 for what is in most cases a standard factory made, machine sewn fused or half canvas suits. When you consider we have fully hand tailored full canvas suits available for under $500 that leaves another $500 which buys a lot of alterations, Don't forget that if you really stuff up your measurements we have our No Worries Guarantee to back you up.

 

One of the companies you mentioned sells their top end suits for $2,750. When you consider we have our Ausfine Suits which are made from some of the best Australian Merino wool ever produced and are then completely sewn by hand by a tailor that only makes bespoke suits and we sell those for only $1,599, That leaves $1,150 change if you need to have the suit adjusted after it arrives and I have no doubt which one will be the better suit.

 

You wrote

 

Quote:
Even at 199 it just seems ludicrous to purchase that as a test case while also being asked to commit to a rock star and royalty package for 2500!!??

We have found this to be very successful. Most customers don't even have the suit altered as it is usually a reasonably good fit. Instead they simply tweak their measurements, a cm off the shoulders, shorten the sleeves a little, a cm or two off the waist etc. It's not difficult to put on a suit and decide what you want done to get the fit you want. Those that do have suit altered normally spend between $60 and $100 and I don't think I've had anyone that has told me they have spent more than $160 on alterations to their test suit.

 

That means for less than $400 including alterations they have a very good fitting hand tailored full canvas suit made with a quality fabric that's currently selling on our website for $649. I don't mind sharing with you the fact that selling this suit at $199 is a loss making situation for us and even when you add in the second suit it still adds up to a ridiculously slim profit margin, It's the cost of customer acquisition as we find that customers who order one of our English Bespoke Quality Wool Suits have a far higher reorder rate as once they see the quality in both the fabric and tailoring they can get for their money they come back again and again. Many tweak their measurements again, this time very minutely so the third suit fits better again

 

We have used this process many times and I think I have only ever had to reimburse one customer for alterations to their second suit so as I said it's a very successful process and two suits for what works out to be $565 US dollars each including a fully hand stitched suit in high quality fabrics such as Holland & Sherry is a great bargain no matter which way you look at it.

 

Buying a suit online can be scary but even if you factor in the cost of having the finished suit tweaked a little to get that even better fit you should end up with a better quality suit for less money than you would pay in store. I can tell you now I get more emails every month from customers telling me how delighted they are with their new suit than I do from customers that have a problem. When you consider that every customer that has an issue will email but only a small percentage of those where everything goes well will take the time to tell you then it's a good situation to have

post #390 of 443

Thanks Simon.  Assuming i wanted to get it just right the first time, as opposed to the third suit, what would i do?  I travel to sydney regularly on business.  I have been right through this thread and others and seen that indeed fit is the issue.  I need to get this right first time.

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