Sounds like you had a pretty poor experience, sorry about that. I did however read with great interest - I work for a company that's currently putting together a site with reviews for online tailors so would be keen to get a review together for iTailor. Will let you all know how it goes.
Some of the problems stem from the crazy amount of online MTM companies most offering a "perfect fit" guarantee combined with the bargain hunter in us all. We all want to find a suit that fits for a price we can live with. Speaking for myself thats between $300-500. My expectations are not set way too high especially for the first order. I expect alterations or a complete remake. In my first gambit I had to get a remake because and only because of collar gap which a tailor they recommended said he couldn't fix it. Everything else "wrong" with the fit was easy to fix. For example; lengthening sleeves, letting our the crotch, shortening the the pants, etc. I'm waiting for my first remake. I'm optimistic as the overall quality was excellent. Now if they can solve the collar gap issue I'd buy all my suits from them. Who: Indochino. They have excellent customer service. The Style Forum site is excellent because no one here is shy about sharing their opinions I only wish they included actual pictures of the suits and shirts they're slamming. And to all reading the site: Do your homework. Search the www and narrow your list of MTM sites to five. Try to find customer photo galleries. Take your measurements three times. If they accept them send photos of yourself: front, side and back. Ask if they will take stuff like your right shoulder is lower than your left, etc. Most of all be patient with the company you picked and expect to have to get a remake, maybe two. If you picked wisely all our future orders will be spot on unless you gain or lose significant weight. Good luck gentlemen.
I know the thread is old, but......yea....
I think it comes down to confident measuring. As someone who measures people for both OTR suits and customs a bazillion times a day, I never seem to have a problem getting the right fit either the first or second go around, its just a matter of quality, price, and how clean the interface is.
I was curious about their stuff and they had a particular color I was interested in (had a particular tie I wanted to wear), so I bought some shoes, a couple shirts, and a suit. The suit fits perfectly, and I actually receive more compliments when I wear it than when I wear other suits, at which point I proceed to tell them what it is made of and we share a good laugh. The shirts fit perfectly and I would actually recommend if they had a pattern you like. Their collar options aren't bad either. The shoes (like the suits) are made of faux natural materials but, when sized correctly, are very comfortable. I did have to take some black shoe polish to them to dull up the shine (very patent leather looking), and again, I receive many compliments on those shoes.
The suit was supposed to be a dark teal (thats what it showed up as on my monitor) and it was in reality more like an electric blue. I can't wear the tie I wanted with it. :(
I would recommend iTailor for:
Costumes- for when you want to look like The Joker for Halloween and only want to pay $200, or maybe cosplay as Nicholas D Wolfwood from Trigun! Yeah...
Travel- Sure, a 80s or 90s weight wool would travel well and wear like steel... but you COULD have a custom!
Growing Children- Does Timmy have a special dance to go to? Maybe he's receiving a special award? A cheap custom suit is a nice way to commemorate the occasion, and Timmy won't be able to tell the difference between natural fibers and a poly wool blend... because he doesn't care. Also, you can not care when he spills his punch on it... because the suit is probably mostly plastic. 200$ for a custom suit and Parent of the Year Award doesn't seem so bad. Heck you can probably get it to match his Playstation.
Group Events- Weddings, family pictures (I guess?), any group event where people need to be coordinated. 5 suits for $1000 or 5 suits for $5000+? If I'm footing the bill for something like a wedding I'm choosing the former.
Natural Fibers- When you can get a linen suit (or any other natural fiber) in a sweet color, and good fit, for 200$ with your name on the inside, i'd do it. Do it 5 times over and destroy them because you rock them so hard, then buy more, because at that price they are practically free.
For when you dont give a damn- I want a suit to match my Jordan shoes and IDGAF what its made out of and neither do the people i'm around.
BATMAN COLLAR SHIRT- Everyone should own one and it's completely worth it to be the Bat.
I think there are much better suits out there, heck there is much better EVERYTHING out there, but if you are confident in locking down measurements then its a pretty fun experience.
My advice for measurements? Don't get measured by anyone who doesn't love their job.