Sounds like you had a pretty poor experience, sorry about that. I did however read with great interest - I work for a company that's currently putting together a site with reviews for online tailors so would be keen to get a review together for iTailor. Will let you all know how it goes.
Some of the problems stem from the crazy amount of online MTM companies most offering a "perfect fit" guarantee combined with the bargain hunter in us all. We all want to find a suit that fits for a price we can live with. Speaking for myself thats between $300-500. My expectations are not set way too high especially for the first order. I expect alterations or a complete remake. In my first gambit I had to get a remake because and only because of collar gap which a tailor they recommended said he couldn't fix it. Everything else "wrong" with the fit was easy to fix. For example; lengthening sleeves, letting our the crotch, shortening the the pants, etc. I'm waiting for my first remake. I'm optimistic as the overall quality was excellent. Now if they can solve the collar gap issue I'd buy all my suits from them. Who: Indochino. They have excellent customer service. The Style Forum site is excellent because no one here is shy about sharing their opinions I only wish they included actual pictures of the suits and shirts they're slamming. And to all reading the site: Do your homework. Search the www and narrow your list of MTM sites to five. Try to find customer photo galleries. Take your measurements three times. If they accept them send photos of yourself: front, side and back. Ask if they will take stuff like your right shoulder is lower than your left, etc. Most of all be patient with the company you picked and expect to have to get a remake, maybe two. If you picked wisely all our future orders will be spot on unless you gain or lose significant weight. Good luck gentlemen.