Originally Posted by wj4
The one thing that I dislike about Barneys is that their online purchases have to be returned through the mail. I can no longer go to the local Barneys and do a return. Since this rule has been implemented 2-3 years ago, I stopped buying items online.
This is not true at all. I've ordered from Barneys all over the country and returned to my local Barneys store. No problems. No questions asked.
I have to say, I'm all for Barneys stepping up their online presence and overhauling their website but with that said, they are first and foremost a brick & mortar store. You can say they need to 'get with the times' but I think that is missing the point. There are now plenty of online retailers, strictly doing online and they do it well, in fact, better than Barneys could ever pull it off (without pouring a shit ton of money into it). Barneys is a designer department store, like Saks, like Bloomingdales, etc.
So that brings me to my next point, it should come as no surprise that staff is going to be across the board. I have been into a ton of Barneys locations across the country and have received good and bad service at every single one. Sometimes people have a bad day, some people are pompous, some cheery, etc. etc. It's all a part of the human condition.
As far as buys, I think most here hit it on the head. LA's customer base is vastly different than NY, no doubt about it. But, any item you could ever want from NY, you can order and have shipped to you or the store. No worries.
Also, it is not Barneys choice whether they can get Rick in their LA store. Rick and Maxfield (Mr. Perse actually) have and probably always will have, a long standing agreement on LA distribution of his clothing. Barneys LA was allowed DRKSHDW but that was it. This agreement is and was based on loyalty and friendship. Not such a bad thing, especially these days and so what, it's only a 10 minute drive from Wilshire to get Rick Owens.
In closing, I think if you don't like shopping there, do not believe in their business practices, or think they're not technologically sound enough, then by all means I support not shopping there. Lord knows there are tons of online and brick & mortar stores to do business with. I do believe however that the company is still doing a lot for fashion, especially given how the business has changed hands numerous times and staff, high and low, have come and gone. All of those things will inevitably lead to change (good and bad).