Why Barneys is losing me as a customer - Page 11

I couldn't care less about building a relationship with a SA either, but building a relationship with a SA doesn't necessarily mean their only concern is to make money (people have to eat, right?). Some people just do not have the time to shop around and rely on SA's for their stuff; a personal shopper, if you will.  Aside from that, sometimes it's nice to have some sort of interaction with someone when you're shopping.  Well, at least for me it is.

Edited by Bussit - 10/10/12 at 7:50am

i think people want to feel like fake ballers because an SA knows their name and putting a sweater aside from you is different from having a personal shopper

I couldn't give less of a shit about building relations with SAs either. Real ballaz treat them like cleaning rags. Seriously though I have been given incorrect info about fits, sizing and material just because the SA was too lazy to check or just made an assumption. I have worked in sales on commission and most salesman would either take the approach of superficial service and not giving a shit about customers, but trying to pump as many sales through as possible (always resulted in a low success rate and overall commission) and others who knew their shit and respected the customer's intelligence and success rate was much higher and were more likely to move up in the company. Good service is good business yo! Even if working at Barneys is another job and they are not as enthusiastic about clothing as people on here.

Man when I was coppin up a storm from 06-09 I had the best SAs, they'd do crazy shit for me. Bought one of my sidezips that were 1k for 250.

IMO less important for non-ballers.

You don't really have to be a baller to get great service, just spend a few minutes actually talking to them vs asking about clothes. Get to know them personally and let them get to know you and something they can remember you by. SAs at Barneys are pushing product so I haven't really built any good relationships. But smaller stores and places like RL / BB are great and it's always nice if your SA will track inventory on limited stock and let you know if it's about to sell out / hold it during the sale. Also nice if they give you discounts on items they are not supposed to discount. (ie shell shoes for a 25% off for "defects" which were essentially a few scuffs on sole. I keep names down in an excel spreadsheet as well, not too much info but just basic notes, a habit of networking that I've developed

Hard to get price breaks unless you're a big spender - the other stuff is still helpful though.

For me barneys SA is I want to find some stuff and they can find it for me then ship it to me. I don't mind remind their names, like someone said they need to eat. If they find something or the size I want. They should get the commission.

As for the SA put something aside for you. I think it's called product reservation. When you come back you found they still have the product for you, you should appreciate the service. Fake ballers? No such thing. Real ballers don't shop in store. Stores send everything to their home and let them try on.

If you guys want to meet a badass SA at Barneys COOP just head over to Glendale, CA and talk to Jose Lemus! He's the nicest dude, knows a shitload about the brands and products they stock, and just has a general and honest love for mens clothing. He'll help ya track down hard to find stuff, put things on hold, etc.

Jose Lemus
Men's Selling Supervisor
Barneys New York
Glendale, Store #333
869 Americana Way
Glendale CA 91210
Phone (818)254.3170
Fax (818)254.3178
Jlemus@barneys.com

keep forgetting this is the internet where people need all the real-life friends they can get

i bought a new car so ebay and sz are my sa. i live on the mistakes of others

wut

I ordered over the phone from 2 SA's, from Chicago and LA. Female and male respectively and both times they were very helpful and touched base with me multiple times for status updates. One of them was also nice enough to waive shipping fees even though supposedly the "Free Shipping" applies online orders only.

I now get Barney's small editorial pamphlets that they put together, which I think is kind of cool. Maybe it is from the SA trying to bridge the connection.

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I think you ballers in here just invested too much in your local Barney's and need a new place to throw your money at (not even sure if this thread is serious lol)