Barney's has been in financial trouble for sometime. There is a reason that we don't have Barney's products to be reviewed. Their product taxonomy is horrible, as in pants listed under vacuum cleaners terrible.
It's usually not a secret to anyone why brands fail. They either lose sight of the big picture (see VHS), or they don't pay attention to the details. The trick is to do both. And at the core of getting the details right is listening to customer feedback. Why do you think that big brands pay good money focus groups? And why do you think that I read every little comment about the platform and the forum? Yeah, I'd love it if everything was daisies, and everyone was kissing my ass. And I'm sure that the VP of customer service would love to talk all day on the phone with people lavishing praise on Barneys. But that's just not how you make a go of things. Yes, ultimately, it's your enterprise, and you make the hard decisions, but you have to listen to counsel, no matter how bitter.