Warning for Robinson's Shoes - Page 2

Hi:

Just saw this and joined onto Styleforum to respond. I've dealt with Robinson's in the past and have bought a number of pairs or shoes from them.  I have definately been very satisfied with the product, shipping, and response to issues.

I too have had some issues from ordering online with Robinson's. The major irritant was respecting advertised pricing that was shown online here in Canada, and the treatment of the VAT in that case...(.apparantly Robinson's uses a satellite server for North America, and there was some mixup in the way the VAT was handled); I have had times where there were some waits on product not in stock.. ( these were immediately reported to me for my decision on how to proceed). Also..the ties and shoe trees they provided as incentives were ployester (not silk) and plastic respectively...but I looked at these as just throw-ins, as the shoes were the focus.

I found that for the most part, the staff were earnest and sincere, so could overlook some minor irritations on the rigidity of their internet sales system. I believe Robin was genuine in his offer of compensation..... I don't think I would take him up on it, but that'syour call.

I would certainly buy from Robinson's again, as I found them sincere and honest and can overlook these minor issues as they have attempted to address these as best they could.

bayleyshoes

Quote:

Originally Posted by j ingevaldsson 

Dear Mr Stewart,

 

Thank you for taking this matter so seriosly. I did actually receive a refund for the shipping cost, after I wrote the same text as I wrote on here on your Facebook-page I was contacted by another employee of yours and after some time I was finally refunded the money over PayPal.

 

But of course I still would very much appreciate if you actually would give me free pair of shoes for my trouble, that would definately be making amends for me with your company. I've sent you an e-mail regarding this.

Another poster on this board put it more bluntly, and while I don't like to start or swell trouble in an electronic conversation (don't we have enough trouble in our real lives?) I do agree that the very serious complaints you make against Robinson's are challenged by the request you have put to the manager of the shop in public. If you buy shoes from the UK you must accept the return costs, even if the product is defective. If it were not so, English merchants would simply not ship to the USA or English shoes would cost online what they cost in the two brick and mortal English shoe stores in this country (i.e., marked up about $200 per pair).

The reasoning behind a free pair of shoes is difficult to grasp, and I don't mean that rhetorically. Not even Orvis or Allen Edmonds would give a refund and a new pair of shoes. Who has done that for you in the past? I think we will all start shopping there.