Just saw this and joined onto Styleforum to respond. I've dealt with Robinson's in the past and have bought a number of pairs or shoes from them. I have definately been very satisfied with the product, shipping, and response to issues.
I too have had some issues from ordering online with Robinson's. The major irritant was respecting advertised pricing that was shown online here in Canada, and the treatment of the VAT in that case...(.apparantly Robinson's uses a satellite server for North America, and there was some mixup in the way the VAT was handled); I have had times where there were some waits on product not in stock.. ( these were immediately reported to me for my decision on how to proceed). Also..the ties and shoe trees they provided as incentives were ployester (not silk) and plastic respectively...but I looked at these as just throw-ins, as the shoes were the focus.
I found that for the most part, the staff were earnest and sincere, so could overlook some minor irritations on the rigidity of their internet sales system. I believe Robin was genuine in his offer of compensation..... I don't think I would take him up on it, but that'syour call.
I would certainly buy from Robinson's again, as I found them sincere and honest and can overlook these minor issues as they have attempted to address these as best they could.