Originally Posted by aravenel
Yup. If you're nice, theyll frequently give you their personal contact info, and then shit really gets done. They sent a dude out to rewire my whole building the next day once after the folks on the phone told me the next appointment was almost a month out when the first guy totally missed the appointment.
i was impressed at this honesty from the verizon rep. contacted them thru twitter and he gave me a chat link to get directly to him.
Verizon Rep(15:03:01): alright setting that up for you now
Verizon Rep(15:04:06): alright we'll see you tomorrow then - you should also get a text confirmation and email
Verizon Rep(15:04:19): ****
Me(15:04:19): got it. thanks
Verizon Rep(15:04:24): ^that's the ticket number
Verizon Rep(15:04:29): for ref
Verizon Rep(15:04:44): if you have any questions between now and then just chat with us using the same link
Me(15:04:50): ok. thank you
Verizon Rep(15:04:55): don't call in anymore - we're much more competent than the measly phone reps
it's the only way to deal with large organizations (particularly airlines) these days, most seem to have started putting their best reps on twitter so they can deal with lots of people in short time.